Danaher Corporation

Field Service Engineer

Danaher Corporation

full-time

Posted on:

Location Type: Office

Location: Jiangsu • 🇨🇳 China

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Job Level

JuniorMid-Level

About the role

  • Provide high quality field service support to the customers and distributors for instrument installation, maintenance, repair and assuring customer satisfaction in the area.
  • Providing on site service, especially focus on key accounts and new products and handling regional customers‘ complaints.
  • Tracking and evaluating distributors service operation quality.

Requirements

  • Bachelor or college’s degree in electronic engineering, medical engineering, mechatronics, automation or other relevant professionals.
  • Minimum two years of related working experience.
  • Being experienced in medical service or distributer technology support is preferred.
  • Good at both written and spoken English.
  • Good communication skill and team work spirit.
  • Willing to travel frequently.
  • Good hands-on ability.
  • Have strong strategic thinking and process thinking.
Benefits
  • Provide on site service (installation, repair and maintenance) within 48 hours after receiving service request.
  • Assign on site service tasks to the distributors according dispatching rules, KA list within 2 hours.
  • Provide operation training to the users after installation.
  • Provide technical support for the regional service center engineers.
  • Handling customer complaints according to related process.
  • Provide necessary pre-sale support (eg. exhibition).
  • Coordinate and leverage LBS service resources to support regional service including distributors.
  • Evaluate distributor service engineers capability and push them to attend training and get certification.
  • Evaluate and report medical adverse event.
  • Provide other technical support as requested.

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
instrument installationmaintenancerepairmedical servicedistributor technology supporthands-on abilitystrategic thinkingprocess thinking
Soft skills
customer satisfactioncommunicationteamworkproblem-solving
Certifications
Bachelor's degreecollege degree in electronic engineeringmedical engineeringmechatronicsautomation