Senior Customer Technical Support Specialist, 2nd Shift
Danaher Corporation
full-time
Posted on:
Location Type: Remote
Location: Remote • 🇺🇸 United States
Visit company websiteSalary
💰 $30 - $40 per hour
Job Level
Senior
About the role
- Provide technical support to customers through telephone and other forms of communication
- Provide resolutions to Hardware, Software, Assay and Training related calls
- Resolve complex and routine issues independently while mentoring and providing peer assistance
- Distinguish between hardware, reagent, and software issues and dispatch appropriate resources if needed
Requirements
- Associate, vocational, or equivalent degree in biology, clinical lab science, biomedical engineering, electrical engineering, chemistry
- 3+ years of lab or field experience
- Ability to clearly articulate and provide directions over the phone or via email
- Must be willing and able to work weekends
- Previous troubleshooting experience on electromechanical instrumentation is a plus
- Previous experience in a medical technology call center or experience in medical laboratory is a plus
- Experience in a Customer Service environment is a plus
Benefits
- paid time off
- medical/dental/vision insurance
- 401(k) to eligible employees
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
troubleshootingtechnical supporthardware supportsoftware supportassay supporttraining supportelectromechanical instrumentationlab experiencefield experiencecustomer service
Soft skills
communicationmentoringproblem-solvingarticulationindependencepeer assistancedirection providing
Certifications
Associate degreevocational degree