Global Sales Customer Support Manager

Danaher Corporation

Global sales support manager leading order bookings and consumables quoting for Beckman Coulter’s life sciences business. Driving compliant execution, TAT adherence, and revenue realization across global teams.

Posted 9/7/2026full-timeRemote • 🇮🇳 IndiaSeniorLeadWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in leading global sales order bookings and operational excellence, ensuring compliance with quality standards and turnaround times. Proven ability to develop talent and drive continuous improvement in high-volume transactional environments.

Highest-signal resume keywords

Sales Operations ManagementOrder Management ExpertisePeople Management ExperienceCRM and ERP ProficiencyProcess Improvement Participation

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Sales Order BookingOrder-To-Cash ExecutionOperational Metrics ManagementRevenue RecognitionQuality Standards Adherence

Soft Skills

Team DevelopmentAccountabilityCollaborationCommunicationContinuous Improvement Mindset

Tools & Technologies

SalesforceSAPOracleReporting ToolsAnalytics Tools

Industry Keywords

Sales SupportRevenue OperationsTurnaround TimesService Level AgreementsGlobal Stakeholder Engagement

Tech Stack

Tools & technologies

ERPOracle

About the role

Key responsibilities & impact

Lead and scale a global sales order bookings team that directly enables revenue realization and customer satisfaction
Drive operational excellence by ensuring strict adherence to TATs, quality standards, and compliance requirements
Partner with global Sales, Finance, Deal Desk, and Support teams to streamline order execution and reduce friction
Develop and mentor talent while building a culture of accountability, ownership, and continuous improvement
Lead the sales order bookings and consumables quoting function across Europe and North America
Ensure timely, accurate, and compliant execution of global support sales orders
Enable timely revenue recognition and on-time customer quotes in line with defined Turnaround Times
Enforce TAT adherence and quality standards at scale, reducing revenue leakage, operational risk, and downstream escalations
Report to the Leader of Non-Customer Facing CS as part of Global Customer Care

Requirements

What you’ll need

Bachelor’s degree in Business, Commerce, Operations, or a related discipline
Minimum 8-12 years of experience in Sales Operations, Sales Support, Order Management, or Revenue Operations
Minimum 3-5 years of people management experience, leading operational or transaction-based teams
Proven experience managing sales order booking / order-to-cash execution for global or multi-regional sales teams
Hands-on proficiency with CRM and ERP systems (e.g., Salesforce, SAP, Oracle, or equivalent)
Demonstrated experience operating against defined TATs, SLAs, and quality metrics in a high-volume environment
Experience working with global stakeholders across multiple time zones (Americas, EMEA, APAC)
Participation in process improvement or transformation initiatives (e.g., automation, standardization, system migrations) is a plus
Experience managing or supporting high-volume transactional operations at scale is a plus
Familiarity with reporting and analytics tools used for operational performance tracking is a plus

Benefits

Comp & perks

Health care program
Paid time off
Flexible, remote working arrangements for eligible roles
Ability to work remotely from home for this position
Comprehensive, competitive benefit programs