Customer Service Specialist
Dana Incorporated
full-time
Posted on:
Location Type: Office
Location: Gyor • 🇭🇺 Hungary
Visit company websiteJob Level
Mid-LevelSenior
Tech Stack
ERP
About the role
- Answer customer incoming calls/chat/emails
- Enters orders into ERP system
- Review and resolve blocked orders
- Upsell placing orders of danaaftermarket.com & Teccom and use of our portals
- Past due customer communication
- EDI process knowledge and resolve ASN issues
- Coordinates shortage, overage, damage claims and returns
- Works with sales, accounting and product management to resolve debits, credits, and warranty related issues
- Schedules and executes shipments in cooperation with logistics, customers and forwarders
- Handles shipment tracking
- Handles document requests and export documentation
- Maintains master data
- Executes dunning for account receivable
- Assist with daily case volume as needed
- Participates on occasional projects upon need; supports ASMs with price lists, statistics and travel planning
- Drive for process improvement by working on cross functional teams
- Performs all other duties as assigned
Requirements
- Minimum of 3 years in customer service
- Advanced English to start conversations and writing
- At least one foreign language in plus: Russian, Turkish, French, German, Spanish, Italian
- Analysis and solution of problems and decision making
- Conflict management and resolution
- Experience with CRM Sales Force system and SAP as a plus.
Benefits
- None specified 📊 Resume Score Upload your resume to see if it passes auto-rejection tools used by recruiters Check Resume Score
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
ERP systemEDI processdunningmaster data managementshipment trackingorder entryproblem analysisdecision makingconflict resolution
Soft skills
customer servicecommunicationprocess improvementteam collaborationproject participation