Dameno | Monaco Real Estate

Support Engineer

• Investigate, troubleshoot, and resolve complex technical issues related to our software products, diving deep into the code when necessary.
• Collaborate with the Tier 1 support team to address escalated support tickets, providing expert guidance and assistance.
• Document customer interactions and resolutions in our Zendesk ticketing system, maintain accurate records, and ensure proper follow-up.
• Work closely with the development team to identify, report, and resolve software bugs.
• Contribute to creating and maintaining knowledge base articles, technical documentation, and other support resources.
• Participate in ongoing training to stay current with product updates, new features, and industry trends.
• Provide feedback and recommendations to improve product functionality, usability, and performance.

Technical Support Specialist, Tier 2