Client Support Specialist – Overnight Shift
Dakota Woodlands
full-time
Posted on:
Location Type: Office
Location: Eagan • Minnesota • 🇺🇸 United States
Visit company websiteSalary
💰 $22 per hour
Job Level
Mid-LevelSenior
About the role
- Serve as the first point of contact for clients, visitors, and staff.
- Greet clients and visitors warmly, fostering a professional and compassionate environment.
- Answer phone calls, respond to inquiries, and route communications appropriately.
- Monitor and manage client entry and exit to ensure adherence to facility policies.
- Assist clients with routine needs, including information about services and resource access.
- Provide respectful guidance to clients navigating the facility.
- Address and report client concerns to appropriate team members.
- Maintain accurate client interaction records and other required documentation.
- Assist with administrative functions, such as filing, data entry, and supply management.
- Support the upkeep of a clean, organized, and safe environment for all.
- Perform routine tasks like tidying common areas and restocking supplies.
- Report maintenance needs to designated personnel.
- Coordinate with staff to deliver efficient client support services.
- Participate in team meetings, training, and professional development opportunities.
- Promote a positive and inclusive work environment.
- Perform additional responsibilities as assigned by the Director of Operations.
Requirements
- High school diploma or equivalent; coursework in social work, human services, or related fields is a plus.
- Experience in customer service, front desk operations, or similar roles (preferably in a nonprofit or social service setting).
- Strong interpersonal and communication skills, with an ability to work effectively with diverse populations.
- Empathetic and patient demeanor, maintaining discretion in sensitive situations.
- Reliable and organized with attention to detail.
- Proficiency in basic computer applications, including Microsoft Office and data entry systems.
- Commitment to the mission and values of Dakota Woodlands.
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
data entryfilingadministrative functionsclient interaction record maintenanceMicrosoft Office
Soft skills
interpersonal skillscommunication skillsempathypatienceorganizationattention to detaildiscretion
Certifications
high school diplomacoursework in social workcoursework in human services