Senior Operations Support Manager – Individual Contributor

Dairy Queen

Senior Operations Support Manager optimizing Dairy Queen’s international franchise programs, tools, and vendor partnerships. Analyzing operational data to improve franchisee success and global brand growth.

Posted 8/19/2026full-timeRemote • Bloomington • Minnesota • 🇺🇸 United StatesSenior💰 $115,037 - $143,796 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in managing vendor relationships, operational efficiency, and data analysis to drive business performance. Proficient in utilizing business intelligence tools and reporting methodologies to support strategic decision-making.

Highest-signal resume keywords

Vendor ManagementData AnalysisProject ManagementBusiness Intelligence ToolsOperational Efficiency

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Data AnalysisProject ManagementVendor ManagementOperational EfficiencyBusiness AnalysisSQLData VisualizationReportingDashboard DevelopmentProgram Tracking

Soft Skills

Strong Communication SkillsInfluencing SkillsCollaboration

Tools & Technologies

Power BITableauMicrosoft 365Excel

Industry Keywords

International OperationsFranchisingMulti-Unit OperationsStakeholder ManagementPerformance Measurement

Tech Stack

Tools & technologies

SQLTableau

About the role

Key responsibilities & impact

Serve as the primary day-to-day business owner for assigned International Operations support programs, tools, and third-party partnerships
Manage vendor relationships, business reviews, performance discussions, issue resolution, roadmap follow-up, billing coordination, invoicing processes, stakeholder updates, and action tracking
Partner with leadership on strategic vendor reviews, contract renewals, and business planning discussions
Collaborate with International Operations leaders, Franchise Business Managers, regional teams, franchisees, vendors, and cross-functional business partners
Coordinate operational priorities across markets and identify opportunities for standardization and market-specific adaptations
Identify opportunities to improve operational efficiency, reduce duplicated efforts, simplify processes, and increase program value
Evaluate emerging tools, technologies, feedback themes, and industry practices
Support pilot programs, testing initiatives, and new program launches through planning, execution, measurement, and transition to ongoing ownership
Develop and maintain reporting, scorecards, dashboards, implementation trackers, and executive-ready summaries
Analyze operational, customer, financial, and program performance data to identify trends, risks, and opportunities
Support vendor evaluations and operational initiatives through data analysis, scenario modeling, and performance measurement
Present findings and recommendations to leadership audiences

Requirements

What you’ll need

Bachelor's degree in Business, Operations, Communications, Project Management, Analytics, or a related field, or equivalent combination of education and experience
7–10 years of progressive experience in restaurant operations, franchising, multi-unit operations, business analysis, project management, consulting, vendor management, or related disciplines
Experience managing projects or programs with defined scope, timelines, stakeholder groups, risks, and success measures
Experience working with vendors, service providers, external business partners, or cross-functional support teams
Strong written and verbal communication skills
Strong analytical skills and ability to translate operational data, field feedback, vendor input, and business performance indicators into actionable recommendations
Experience using business intelligence, reporting, or data visualization tools such as Power BI, Tableau, SQL, Excel, or similar platforms preferred
Working knowledge of SQL, database structures, data querying methods, or data modeling concepts highly desirable
Ability to organize, analyze, and model data
Ability to influence cross-functional partners, field teams, franchisees, and vendors in a matrixed environment
Proficiency with Microsoft 365 applications and reporting tools, scorecards, surveys, dashboards, and program tracking resources
Ability to travel approximately 10%–20%, including domestic and occasional international travel
Must be authorized to work in the United States without employer sponsorship

Benefits

Comp & perks

Bonus eligibility
Medical insurance
Dental insurance
401(k) match
Paid time off
Volunteer time
Parental leave
Hybrid work schedule
Inclusion and belonging initiatives
Equal Opportunity Employer