Dairy Queen

Operations Consultant

Dairy Queen

full-time

Posted on:

Location Type: Remote

Location: Calgary • Canada

Visit company website

Explore more

✨ AI Apply
Apply

Salary

💰 CA$94,991 - CA$108,370 per year

About the role

  • Provide project management for newly approved locations throughout Canada, and U.S. as needed, manage the process of opening new locations, provide supervision through on-site visits and effective post-opening consulting.
  • Utilize knowledge of restaurant operations and staff resources to provide counsel, advice, and assistance to franchisee owners/operators, to positively impact and improve their sales, profits, operating standards and systems, while maintaining or exceeding customer expectations.
  • Facilitate the maximizing of the sales and profits of these new restaurants through operations excellence.
  • Protect Dairy Queen ® brand and respective trademarks.
  • Function as project manager of newly approved locations and provides leadership and direction to cross-functional teams, both pre- and post-opening, for the development and on-going operation of successful restaurants to achieve the targeted operational and financial key performance indicators while in the assigned district.
  • Plan, organize, direct and control the activities for new restaurants as assigned from time of approval until the goals established in the transfer criteria are met and/or exceeded and the restaurant is transferred to the Operations Division.
  • Ensure necessary initiatives are taken on a timely basis so that goals are accomplished in the areas of product quality, food safety, quality of service, speed of service, employee morale, productivity and profitability.
  • Anticipate problems and develop workable solutions.
  • Provide business consulting services to recently opened locations within the assigned district.
  • Prepare and analyze statistical data relating to the restaurant opening to improve restaurant operations including sales and profitability key performance indicators.
  • Train and implement the utilization of the PRIDE operating systems and routines to ensure franchisee compliance with ADQ’s operations policies and procedures using learning management systems and brand standards materials.
  • Maintain consistent performance standards among franchisees within the assigned district.
  • Evaluate restaurant facilities and operations via company provided measures.
  • Provide recommendations and consulting that will positively effect overall operations, sales and profitability.
  • Monitor franchisees training process.
  • Ensure brand integrity is/will be maintained and training schedules comply with franchise agreements.
  • Ensure that each location has the correct number of certified managers as per that location’s franchise agreement.
  • Become an expert in the training, troubleshooting and operation of all restaurant equipment.

Requirements

  • B.A. or B.S. Degree in business, education, marketing, or hotel/restaurant management required or equivalent and restaurant operations work experience.
  • Must have 3 or more years of increasingly responsible restaurant management (direct P/L responsibility for multi-unit geographically dispersed operations experience) and/or franchise operations management or an equivalent combination of education and experience.
  • Strong ability to multi-task and prioritize multiple projects and requests simultaneously, within an intense, deadline-driven environment.
  • Relationship building skills with the ability to create mutually beneficial relationships with both internal and external clients.
  • Strong analytical skills.
  • Creative thinker who can quickly develop innovative ideas across a wide variety of business units.
  • Strong communication skills, with the ability to clearly articulate concepts and programs to a variety of audiences.
  • Thorough knowledge of restaurant operations.
  • Proficient knowledge of marketing, finance, training, human resources, and development.
Benefits
  • bonuses 📊 Check your resume score for this job Improve your chances of getting an interview by checking your resume score before you apply. Check Resume Score
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
project managementrestaurant operationsstatistical analysisP&L responsibilityfranchise operations managementtraining and developmentfood safetyoperational excellencebusiness consultingmulti-unit management
Soft Skills
multi-taskingrelationship buildinganalytical skillscreative thinkingcommunication skillsproblem solvingleadershiporganizational skillsconsultative skillsteam collaboration
Certifications
B.A. or B.S. Degree in businessB.A. or B.S. Degree in educationB.A. or B.S. Degree in marketingB.A. or B.S. Degree in hotel/restaurant management