Bilingual Area Manager
Dairy Queen
full-time
Posted on:
Location Type: Remote
Location: Louisiana • United States
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Tech Stack
About the role
- Provide leadership, business insight and operational support to assigned franchisees to achieve short and long term Company and Operations objectives.
- Serve as the primary business consultant and relationship owner for assigned franchisees.
- Utilize strong analytical, financial, operational, and business insight to identify performance gaps and develop insight-driven solutions.
- Build strong franchisee relationships and establish clarity of expectations.
- Analyze franchisee and market performance using Company systems to identify trends and opportunities.
- Lead recurring business routines with assigned franchisees.
- Proactively identify emerging issues, performance gaps, and capability needs before they result in escalations.
- Guide franchisees in the consistent execution of approved operational standards and system requirements.
- Partner cross-functionally with various internal teams to resolve issues and support profitable growth.
- Support development and reinvestment efforts for franchisees.
Requirements
- B.A. or B.S. degree in Management, Business, Finance, Engineering, or related field or equivalent combination of education and related experience in lieu of degree.
- 5 to 7 years of professional experience in restaurant operations, franchising, multi-unit environments, business consulting, finance, FP&A, or related business disciplines.
- Minimum of 5 years of experience managing employees.
- Experience working within a franchise system, preferably within a QSR brand.
- Verbal and written fluency in both English and Spanish.
- Strong analytical skills with the ability to interpret operational and financial data, identify trends and outliers, and communicate insights clearly.
- Demonstrated business acumen, including understanding of P&L drivers, operational KPIs, labor optimization, and financial levers that impact profitable sales growth and operating performance.
- Demonstrated ability to structure problems, identify root causes, model business impact, and recommend practical solutions.
- Relationship building skills with the ability to create mutually beneficial relationships with both internal and external clients.
- Ability to communicate complex and challenging topics in a clear and concise manner to drive alignment and action with franchisees, senior leaders, and cross-functional partners, written and verbal, in both English and Spanish.
- Proven ability to work independently, take initiative, and drive performance through data, critical thinking, and compelling reasoning.
- Proficient in Microsoft Word, Excel, and PowerPoint, including advanced data analysis, reporting, and presentation development.
- Experience building dashboards, performance summaries, executive-level presentations, and dynamic action plans.
- Experience with digital tools and platforms that improve productivity and operational efficiency preferred.
- SQL experience is a plus.
- Strong ability to multi-task and prioritize multiple projects and requests simultaneously within an intense, deadline-driven environment.
- Ability to collaborate in a team environment.
- Ability to work occasionally in the evenings and weekends, as necessary to meet project deadlines.
- Ability to drive an automobile for Operator visits.
- Valid passport in native country, with no restrictions to travel to international locations.
- Travel required up to 33%.
Benefits
- Inclusion & Belonging
- Opportunity for professional development and growth
- Support for employee initiatives and collaborations
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
analytical skillsfinancial analysisoperational analysisP&L understandinglabor optimizationdata interpretationSQLdashboard buildingreportingpresentation development
Soft Skills
leadershiprelationship buildingcommunicationproblem structuringcritical thinkinginitiativemulti-taskingcollaborationinsight-driven solutionsbusiness acumen