Field Service Engineering Manager

Daimler Truck North America

Field Service Engineering Manager improving Freightliner fleet uptime and service for Daimler Truck North America. Managing dealer support, warranty recovery, product issues, and quality improvement.

Posted 8/5/2026full-timeDetroit • Missouri, Oregon, South Carolina • 🇺🇸 United StatesMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in managing service-related functions for national account fleets, with a strong focus on compliance, technical support, and continuous improvement. Proven ability to analyze data, resolve product issues, and enhance service network performance while maintaining effective communication with dealers and customers.

Highest-signal resume keywords

DTNA Product KnowledgeDiagnostic TroubleshootingField Service ExperienceData AnalyticsStrong Communication Skills

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Service ManagementWarranty RecoveryFailure AnalysisTechnical TrainingProcess ImprovementBudget ManagementConflict ResolutionQuality AuditsFleet Performance MonitoringCompliance Adherence

Soft Skills

Can-Do AttitudeSense of UrgencyRelationship ManagementEffective CommunicationIndependent Management

Tools & Technologies

Elite SupportUptimeProService TrackerGeofencing

Industry Keywords

FreightlinerDTNA Engineering NetworkRegulatory FrameworksService Repair ProgramsDealer Network Support

About the role

Key responsibilities & impact

Manage service-related functions for national account fleets in Iowa and Wisconsin, including warranty, business reviews, daily fleet uptime, and policy support
Reduce total cost of ownership and encourage participation in maintenance, repair, and truck operation training programs
Work with DTNA Service Engineering to report, monitor, and resolve product issues
Adhere to compliance guidelines and report and track product incidents
Communicate with and support Dealer CX Advocates
Provide campaign, recall, repair strategy, technical training, and service repair information
Support the service network with technical support and failure analysis
Improve service throughput, warranty recovery, network efficiency, and continuous improvement
Monitor service network performance through data analytics and implement improvements
Promote and monitor warranty and service repair programs
Identify deviations from best practices and implement corrective actions
Support throughput improvement using Elite Support, UptimePro, Service Tracker, and Geofencing
Expedite fleet downtime events and assist with dealer excessive-charge resolution and warranty disputes
Maintain and resolve service and reliability issues throughout the Freightliner organization
Identify fleet issue trends and manage prompt resolution
Provide quarterly executive reviews of progress, issues, and priorities
Improve new tractor quality through feedback, corporate communication, corrective actions, and quality audits
Lead Freightliner's 24/7 product support system covering dealers, repair processes, literature, SRTs, electronic information, tooling, and training

Requirements

What you’ll need

Bachelor's degree and 6 years of relevant experience preferred, or 10 years of relevant experience in lieu of a degree
Technical understanding of DTNA products
Ability to follow diagnostic troubleshooting procedures
Experience managing travel and policy budgets
Ability to manage processes and relationships independently
Strong written and verbal communication skills
Ability to act with a sense of urgency
Ability to support dealers and customers with a can-do attitude
Ability to spend 1 week per month visiting supporting dealers and/or customers
Strong DTNA Engineering network
Ability to travel up to 50% of the time
Ability to resolve conflict effectively
Previous DTNA Field Service experience required
Attached resume required
Previous experience working directly with the dealer or customer network
8 years of relevant experience, including leadership experience managing administrative/technical knowledge-based professionals
Detailed knowledge of relevant product-specific legal and regulatory frameworks
Must be legally authorized to work permanently in the country where the position is located
Must successfully complete a criminal background check
May be required to successfully complete a pre-employment drug screen

Benefits

Comp & perks

Lucrative benefits
Competitive salaries
Relocation assistance is not available for this position
Opportunity to work in jobs across many functions and offices around the world
Equal employment opportunities
Accommodation or special assistance with applying for a posted position