Technical Support Specialist I

Daimler Truck North America

Technical Support Specialist supporting Freightliner and Western Star truck customers and dealers for Daimler Truck North America. Handling calls, complaints, warranty verification, referrals, and technical case triage in a hybrid Portland role.

Posted 8/5/2026full-timePortland • Oregon • 🇺🇸 United StatesMid-LevelSenior💰 $58,000 - $75,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong problem-solving and conflict-resolution abilities while providing technical support for Freightliner and Western Star trucks. Proficient in using Salesforce and other DTNA systems to manage customer interactions and documentation effectively.

Highest-signal resume keywords

Salesforce ExperienceProblem-Solving AbilityInterpersonal Communication SkillsKnowledge of Warranty SystemsFamiliarity with Freightliner and Western Star Product Lines

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Technical SupportData CleanupWarranty VerificationCall Note LoggingCustomer Account Management

Soft Skills

Conflict ResolutionTime ManagementVerbal CommunicationProfessional DemeanorPriority Setting

Tools & Technologies

SalesforceExceleratorIMACsOWLDTNA Portal

Industry Keywords

Heavy-Duty Truck IndustryCustomer/Dealer EnvironmentsFreightlinerWestern StarDTNA Safety and Compliance

About the role

Key responsibilities & impact

Answer calls, emails, and electronic tickets from dealers and customers throughout the United States and Canada
Assist in resolving problems related to Freightliner and Western Star trucks and Detroit Powertrain
Assist in dealer technical support and service technical case triage
Assist in data cleanup for Customer Account Numbers across DTNA
Provide dealer referral information, warranty verification, and fleet program information using company documentation, literature, and databases
Field customer complaints and provide advanced dealer-to-customer and dealer-to-dealer mediation
Maintain call note logs with pertinent repair information and documentation in Salesforce
Provide support to CAC team members through on-the-job training and call support
Participate in cross-functional projects and meetings
Follow all DTNA Safety and Compliance guidelines and refer relevant issues to Compliance and/or Legal

Requirements

What you’ll need

BS/BA and 0–2 years of relevant experience, or 4 years of relevant experience in lieu of degree
Comfortable talking to people most of the day
Professional demeanor as a DTNA representative
Problem-solving and conflict-resolution ability
Comfortable working with multiple computer applications simultaneously
Interpersonal and verbal communication skills
Time management, problem-solving, and priority-setting skills
Ability to work some holidays and provide after-hours support as needed
Previous Salesforce experience is an asset
Working knowledge of warranty systems is an asset
Broad knowledge of Freightliner and Western Star product lines, the heavy-duty truck industry, and customer/dealer environments is an asset
Existing relationships with field employees is an asset
Knowledge of DTNA systems such as Excelerator, IMACs, OWL, DTNA Portal, and Excel is an asset
Legally authorized to work permanently in the United States; visa sponsorship is unavailable
Successful criminal background check required for the final candidate
Pre-employment drug screen may be required

Benefits

Comp & perks

401k company contribution with company match up to 8%
Non-elective company contribution of 3–7% depending on age
Starting at 4 weeks paid vacation
13+ calendar holidays
8 weeks paid parental leave
Employee assistance program
Comprehensive healthcare plans and wellness programs
Onsite fitness at some locations
Tuition assistance
Volunteer paid time off
Short-term and long-term disability plans