Business Process Quality Supervisor II

Daimler Truck North America

Business Process Quality Supervisor leading operational support and process optimization at Daimler. Focused on enhancing business processes and supporting quality assurance and compliance efforts.

Posted 7/11/2026full-timeFort Mill • 🇺🇸 United StatesSeniorLead💰 $104,000 - $133,000 per yearWebsite

About the role

Key responsibilities & impact

Develops, identifies, analyzes and improving existing general business processes (i.e., back-end processes not in a manufacturing location)
Applies process definition, improvement and design methodologies to identify, analyze and improve business processes to improve quality, reduce costs, increase efficiencies/productivity, increase customer satisfaction, etc.
Develops documentation to support analysis and improvement including business requirements, functional specifications, process maps, gap/problem analysis, etc.
Plans and implements quality assurance and compliance processes.
May support development of training and/or change management materials and activities to support new processes and procedures.
Lead day-to-day operational support across the distribution network.
Serve as the primary contact for inventory, dealer transaction, supplier, and warehouse execution issues.
Supervise dealer credits, debits, adjustments, reconciliations, and issue resolution.
Lead inventory discrepancy investigations, root cause analysis, and corrective actions.
Coordinate supplier payment support and resolve invoice discrepancies.
Own returns, audit, and inbound exception processes within SAP EWM.
Support SAP S/4HANA, EWM, and TM system implementations, enhancements, and process documentation.
Maintain internal controls, support audits, and manage operational and financial risks.
Drive continuous improvement, standardization, analytics, and AI-enabled optimization initiatives.
Lead cross-functional projects involving Operations, Supply Chain, Finance, Procurement, IT, Engineering, and Distribution Centers.
Support multi-year business transformation and warehouse management system initiatives.
Supervise, coach, mentor, and develop team members while fostering accountability and collaboration.
Ability to travel approximately 10–20% as business needs require.

Requirements

What you’ll need

Bachelor's degree in Business, Supply Chain, Operations, Finance, Accounting, Information Systems, or related field or 8 years of experience in supply chain, warehouse operations, inventory control, finance, accounting, logistics, or related business operations in lieu of degree
Project Lead, Team Lead or supervisory experience
Strong analytical, organizational, communication, and problem-solving skills
Proficiency in Microsoft Office, especially Excel (Pivot)

Benefits

Comp & perks

annual bonus program
401k company contribution with company match up to 6 % as well as non-elective company contribution of 3 - 7% depending on age
starting at 4 weeks paid vacation
15 calendar holidays
8 weeks paid parental leave
employee assistance program
comprehensive healthcare plans and wellness programs
onsite fitness (at some locations)
tuition assistance
volunteer paid time off
short-term and long-term disability plans

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

Process DefinitionGap AnalysisFunctional SpecificationsInventory ControlFinancial Risk ManagementData AnalyticsBusiness Process DesignOperational SupportChange ManagementDocumentation Development

Soft Skills

Communication SkillsOrganizational SkillsProblem-Solving SkillsCoachingCollaboration