Mobile Service Technician

Daimler Truck North America

Onsite Mobile Service Technician providing support in the Midwest for Daimler Coaches. Responsible for repairs, customer service, and collaboration with product support team.

Posted 7/9/2026full-timeRemote • Alaska, Florida, Illinois, Iowa, Kansas, Kentucky, Minnesota, Missouri, Montana, New York, North Dakota, Ohio, South Dakota • 🇺🇸 United StatesMid-LevelSenior💰 $95,000 - $121,000 per yearWebsite

About the role

Key responsibilities & impact

Providing onsite support to customers and service partners in the assigned Mid West region of the US.
Responsible for making repairs to coach-side issues like electrical, HVAC, suspension, chassis, and interior systems.
Write damage and special incident reports on customer complaints and forward these to the Product Support Manager.
Responsible for completing recalls and product campaigns.
Maintain active, timely and accurate CRM records (Novis), reports and applicable logs.
Collaborate with product support manager and sales colleagues to achieve overall team targets.
Analyze customer complaints and write damage and special incident reports.
Collaborate with product support manager to track and resolve these complaints.
Maintain and stock a service vehicle with appropriate tools and parts to complete field repairs.
Instruct the service personnel from customers in all service and maintenance topics.

Requirements

What you’ll need

Bachelor’s degree in related field and 4-6 years of relevant experience, or an Associates with 6-8 years of relevant experience
2-4 years of relevant experience in automotive industry
2 years of proven experience in motor coach aftermarket industry
Prior Bus / motor coach industry experience
Understanding and ability to understand and to explain complex technical product in detail
Outstanding customer service experience.
Excellent communication, presentation, interpersonal, problem-solving, and organizational skills.
Proficient in MS Office, typical computer systems / skills
High level of personal and professional integrity, honesty and accountability.
Ability to travel regionally and internationally more than 50% of the time.
An attached resume is required

Benefits

Comp & perks

annual bonus program
401k company contribution with company match up to 6%
non-elective company contribution of 3 - 7% depending on age
starting at 4 weeks paid vacation
13+ calendar holidays
8 weeks paid parental leave
employee assistance program
comprehensive healthcare plans and wellness programs
onsite fitness (at some locations)
tuition assistance
volunteer paid time off
short-term and long-term disability plans

ATS Keywords

✓ Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

Electrical System RepairHVAC System RepairSuspension System RepairChassis RepairInterior System RepairCustomer Complaint AnalysisDamage Report WritingRecall CompletionCRM Record MaintenanceService Vehicle Maintenance

Soft Skills

Outstanding Customer ServiceExcellent CommunicationPresentation SkillsInterpersonal SkillsProblem-Solving SkillsOrganizational Skills