Operations Compliance and Training Specialist – Regional Liaison

Daimler Truck North America

Operations Compliance & Training Specialist at Daimler Truck Financial supporting service center performance oversight and compliance across U.S. and Canada.

Posted 6/11/2026full-timeCharlotte • North Carolina, South Carolina • 🇺🇸 United StatesMid-LevelSeniorWebsite

About the role

Key responsibilities & impact

Support performance monitoring across multi-site service center operations, including internal and vendor-managed teams
Help establish and track KPIs and SLAs (e.g., service levels, average handle time, quality, productivity, compliance, customer experience)
Ensure KPI reporting is applied consistently across regions to promote visibility and accountability
Develop and maintain reporting and dashboards to track service center KPIs and performance metrics
Analyze operational data to identify trends, risks, and opportunities across Canada and Mexico service centers
Provide regular, structured updates to North America leadership on operational performance
Support coordination of process transitions across service centers (e.g., Canada to Mexico Service Center)
Assist in documenting and maintaining standard operating procedures (SOPs) to ensure consistency
Partner with cross-functional teams (Operations, IT, Risk, Compliance) to support process improvements and integration activities
Monitor quality assurance processes within the contact center environment
Assist with audits (remote and in-person) to ensure adherence to processes and standards
Act as a point of contact between U.S. leadership and international service center teams

Requirements

What you’ll need

Bachelor’s Degree (MBA, Management, or related field preferred)
~3–5 years of experience in contact center or service center operations, analytics, or related environments
Experience supporting KPI tracking, reporting, or operational performance management
Strong data analysis and reporting skills (Excel, Power BI, or similar tools)
Ability to interpret data and support actionable recommendations
Foundational understanding of service center operations and performance metrics preferred
Strong verbal and written communication skills with the ability to work across teams and geographies
Experience working with global teams; Spanish language skills preferred but not required

Benefits

Comp & perks

annual bonus program
401k company contribution with company match up to 6% as well as non-elective company contribution of 3 - 7% depending on age
starting at 4 weeks paid vacation
15 calendar holidays
8 weeks paid parental leave
employee assistance program
comprehensive healthcare plans and wellness programs
onsite fitness (at some locations)
tuition assistance and volunteer paid time off
short-term and long-term disability plans

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

KPI trackingperformance managementdata analysisreportingservice center operationsoperational performancequality assuranceauditingstandard operating procedures

Soft Skills

communicationcollaborationanalytical thinkingproblem-solvinginterpersonal skills

Certifications

Bachelor’s DegreeMBA