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Vendor Management Specialist IV
Daimler Truck North AmericaIT Operations Center Manager overseeing ITOC service governance and operational performance for Daimler Truck. Collaborating with senior IT leaders and service providers in a complex IT environment.
Tech Stack
Tools & technologiesITSM
About the role
Key responsibilities & impact- Own end-to-end governance and performance of the ITOC managed service
- Serve as the primary senior interface with service providers
- Lead operational governance forums (daily, weekly, monthly)
- Provide leadership during major incidents
- Oversee service transition, stabilization, and steady-state operations
- Drive transparency and data-driven decision-making across metrics
- Lead cross-functional coordination across application, infrastructure, security, and plant IT teams
- Champion automation and process optimization
Requirements
What you’ll need- Bachelor's degree in Information Technology, Computer Science, Engineering, or related field, or equivalent experience
- 5-7 years of relevant experience
- Significant experience managing IT operations, managed services, or vendor-based environments in a 24x7 setting
- Strong expertise in IT Service Management (ITSM)
- Proven ability to interpret KPIs, SLAs, and operational data
- Demonstrated leadership in cross-functional coordination during complex incidents
- Strong communication skills
- Experience operating within structured governance models
Benefits
Comp & perks- Relocation assistance not available
- Health insurance
- Competitive salaries
- Opportunities to work in jobs across many functions
- Wellness programs
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
IT Service ManagementKPI interpretationSLA managementdata-driven decision-makingautomationprocess optimizationservice transitionincident managementperformance governancemanaged services
Soft Skills
leadershipcommunicationcross-functional coordinationtransparencyoperational governanceproblem-solvingstakeholder managementteam collaborationdecision-makingorganizational skills