IT Engineer – Service Operation

Daimler Truck North America

. Act as the primary owner of Incident Management .

Posted 4/28/2026full-timeCharlotte • North Carolina • 🇺🇸 United StatesJuniorMid-LevelWebsite

About the role

Key responsibilities & impact

Act as the primary owner of Incident Management
Diagnose, analyze, and resolve incidents (including root‑cause analysis)
Ensure the smooth execution of daily payment transactions
Coordinate across departments for incidents and change requests
Develop and maintain operational reporting (transaction volume, costs, stability, performance)
Manage and guide first-level support in markets and serve as the main contact for all incidents
Ensure continuous business operations and minimize disruption
Plan, manage, and coordinate software releases
Oversee the full release lifecycle, including documentation and quality gates
Prepare release notes in collaboration with markets, business units, and development partners
Continuously improve operational processes using agile “inspect & adapt” principles
Support ongoing optimization of operational stability, scalability, and performance
Collaborate with stakeholders to ensure seamless integration of interfaces between: Payment Service Providers (banks), DT Pay (payment gateway), and End-user applications (e.g., web shops)
Support onboarding of new partners and ensure end‑to‑end system stability
Work closely with Business Operations, Product Owners, QA, Infra‑Ops, and IT Architecture teams
Engage with markets, business stakeholders, and internal/external IT teams

Requirements

What you’ll need

2-4 years of relevant experience
degree in Computer Science, Business Informatics or equivalent
Experience in Support & Release Management, including upgrades, patches, and hotfixes
Experience providing customer support via hotline, service tools, or email

Benefits

Comp & perks

annual bonus program
401k company contribution with company match up to 6% as well as non-elective company contribution of 3 - 7% depending on age
starting at 4 weeks paid vacation
15 calendar holidays
8 weeks paid parental leave
employee assistance program
comprehensive healthcare plans and wellness programs
onsite fitness (at some locations)
tuition assistance and volunteer paid time off
short-term and long-term disability plans

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

Incident Managementroot-cause analysisoperational reportingsoftware releasesrelease lifecycleagile principlesoperational stabilityscalabilityperformance optimizationSupport & Release Management

Soft Skills

coordinationcommunicationcollaborationproblem-solvingstakeholder engagementguidancecustomer supportadaptabilityorganizational skillsleadership