IT Product & Technology Lead – Salesforce

Daimler Truck North America

. Own the overall Salesforce platform strategy, architecture, and technical roadmap in alignment with enterprise standards .

Posted 4/28/2026full-timeCharlotte • North Carolina • 🇺🇸 United StatesSeniorWebsite

Tech Stack

Tools & technologies

Cloud

About the role

Key responsibilities & impact

Own the overall Salesforce platform strategy, architecture, and technical roadmap in alignment with enterprise standards
Define and enforce platform governance, design principles, and development standards to balance innovation and stability
Act as the technical authority on Salesforce architecture, integrations, data model, and customization approach (declarative vs. programmatic)
Manage platform health KPIs, including customization levels, platform stability, uptime, performance, and scalability
Lead technical backlog prioritization and capacity planning in collaboration with application owners and development teams
Oversee release management, environment strategy, CI/CD alignment, and deployment quality
Ensure compliance with Information Security, DevSecOps, regulatory requirements, and audit controls
Govern Salesforce administration, including security models, role hierarchy, profiles, permission sets, and org configuration
Own Salesforce licensing strategy, usage optimization, and cost management
Provide Level-2 (L2) support oversight and drive root-cause analysis for recurring incidents
Establish and contribute to Platform Knowledge Communities (PKC) to promote best practices, learning, and platform maturity
Own the full lifecycle of assigned Salesforce applications, from intake and roadmap definition through delivery and operations
Partner with Business Product Owners to translate business strategy into application roadmaps and prioritized backlogs
Ensure applications meet functional, non-functional, and regulatory requirements
Lead requirement definition, technical design alignment, and delivery planning
Monitor application KPIs, including incident volume, user satisfaction, budget adherence, and ROI
Drive continuous improvement, modernization, and technical debt reduction initiatives
Ensure applications are supported with appropriate documentation, support models, and operational readiness
Participate actively in Agile ceremonies (PI planning, sprint planning, reviews, retrospectives)
Act as escalation point for application-related risks, issues, and dependencies
Lead strategic Salesforce initiatives and projects, from concept through implementation
Manage delivery using Agile/Scrum methodologies, including sprint planning and program increment (PI) planning
Coordinate internal teams and external vendors to ensure on-time, on-budget, high-quality delivery
Develop project proposals, delivery approaches, estimates, and business cases
Evaluate new Salesforce features and complementary technologies; lead proofs of concept (POCs) where appropriate
Serve as the primary IT contact for Salesforce-related initiatives
Collaborate closely with Business Product Owners and stakeholders, Enterprise Architecture and Information Security, Infrastructure and IT Operations, External Salesforce partners and vendors
Manage vendor performance, deliverables, and adherence to DTFS standards

Requirements

What you’ll need

Bachelor’s degree in Computer Science, Information Technology, or equivalent experience
5+ years of experience in Information Technology with strong exposure to application development and delivery
Hands-on experience with the Salesforce Platform, ideally including Service Cloud, Experience Cloud and Auto Cloud (Marketing Cloud a plus)
Proven experience leading Agile delivery teams and managing technical backlogs
Experience with vendor management and multi-team coordination
Strong understanding of web architectures, integrations (APIs), and cloud platforms
Strategic and systems thinking
Strong technical leadership and architectural judgment
Excellent stakeholder communication and facilitation
Analytical problem-solving and decision-making
Ability to balance innovation, speed, and operational stability

Benefits

Comp & perks

annual bonus program
401k company contribution with company match up to 6%
non-elective company contribution of 3 - 7% depending on age
starting at 4 weeks paid vacation
15 calendar holidays
8 weeks paid parental leave
employee assistance program
comprehensive healthcare plans and wellness programs
onsite fitness (at some locations)
tuition assistance and volunteer paid time off
short-term and long-term disability plans

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

SalesforceService CloudExperience CloudAuto CloudAPIsAgileCI/CDtechnical backlog managementroot-cause analysisproject proposals

Soft Skills

strategic thinkingsystems thinkingtechnical leadershipstakeholder communicationanalytical problem-solvingdecision-makingfacilitationinnovation balanceoperational stabilitycollaboration