Fleet Specialty Analyst

. Delivering superior service to Fleet customers and dealers .

Posted 4/22/2026full-timeCharlotte • North Carolina, South Carolina • 🇺🇸 United StatesMid-LevelSeniorWebsite

Key responsibilities & impact

Delivering superior service to Fleet customers and dealers
Building customer relationships in support of Customer Service Indicators and Dealer Service Indicators
Servicing all Fleet accounts
Provide a single point of contact for inquiries and requests
Responsible for timely follow-up on delegated items
Responsible for minimizing legal and financial risk through procedural compliance and processing excellence
Prepare legal documents for account modifications
Respond timely to inquiries received via mail, email, cases, and phone
Provide account information and perform account updates as requested
Ensure completion of issues that are delegated to other areas

What you’ll need

BS/BA and prefer 0-2 years of relevant experience OR 4 years of finance or data-driven experience in lieu of degree
1+ years of related customer service experience
Strong verbal and written communication skills
Familiarity with Microsoft Office Suite, specifically Excel
Experience with collecting data and establish trends and variances
Ability to manage customer portfolios consisting of multi-asset accounts
High level of confidence communicating verbally and in writing with a wide range of customers from staff level to executive management
Exceptional Candidates Might Have Bachelor’s Degree in Accounting, Business Administration, Finance, etc.
Experience with ALFA, PEGA, F&I Pro, or eCreditPro

Comp & perks

annual bonus program
401k company contribution with company match up to 6 % as well as non-elective company contribution of 3 - 7% depending on age
starting at 4 weeks paid vacation
15 calendar holidays
8 weeks paid parental leave
employee assistance program
comprehensive healthcare plans and wellness programs
onsite fitness (at some locations)
tuition assistance and volunteer paid time off
short-term and long-term disability plans

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

customer servicedata analysisaccount managementlegal document preparationprocedural compliance

Soft Skills

communication skillsrelationship buildingtimely follow-upproblem-solvingconfidence

Certifications

Bachelor’s Degree in AccountingBachelor’s Degree in Business AdministrationBachelor’s Degree in Finance