Daimler Truck North America

Loss Mitigation Analyst

Daimler Truck North America

full-time

Posted on:

Location Type: Hybrid

Location: Fort Mill • North Carolina • South Carolina • United States

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Job Level

Junior

About the role

  • To review, analyze and recommend payment solutions for (Small Fleet and Small Business) customers that are past due
  • Responsible for maintaining delinquency levels, repossession volumes and charge off accounts
  • Provide customer service for current DTF customer, specifically those with restrictions to be handled in Mexico
  • Analyze borrowers’ financial performance and negotiate payment solutions on delinquent accounts when the customer cannot make an immediate payment
  • Collect delinquent payments from Small Fleet customers while adhering to regulatory requirements
  • Support Small Business Collections when required
  • Monitor repossessions and losses, complete skip tracing to attempt to locate and speak to customers
  • Provide coaching and feedback to Mexico colleagues to ensure shared delinquency/repossession/charge off goals are met

Requirements

  • 1-2 years experience or 4 years experience in lieu of a degree
  • 1 year of customer service experience
  • Experience in a collateral-based collections environment required
  • Customer Focus; Problem Solving and Analysis; Ability to negotiate payment resolutions
  • Attention to Detail
  • Relationship Building
  • Microsoft Office
Benefits
  • 401k company contribution with company match up to 6 %
  • non-elective company contribution of 3 - 7% depending on age
  • starting at 4 weeks paid vacation
  • 13+ calendar holidays
  • 8 weeks paid parental leave
  • employee assistance program
  • comprehensive healthcare plans and wellness programs
  • onsite fitness (at some locations)
  • tuition assistance
  • volunteer paid time off
  • short-term and long-term disability plans
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
collateral-based collectionsfinancial analysispayment negotiationskip tracing
Soft Skills
customer focusproblem solvingattention to detailrelationship building