Loss Mitigation Analyst
Daimler Truck North America
full-time
Posted on:
Location Type: Hybrid
Location: Charlotte • North Carolina • South Carolina • United States
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About the role
- Review, analyze and recommend payment solutions for (Small Fleet and Small Business) customers that are past due
- Responsible for maintaining delinquency levels, repossession volumes and charge off accounts
- Provide customer service for current DTF customer, specifically those with restrictions to be handled in Mexico
- Become knowledgeable in bankruptcy laws and work with outside attorneys
- Collect delinquent payments from Small Fleet customers while adhering to regulatory requirements
- Analyze financial performance of borrowers and prepare proposal for consideration of debt relief/restructure; obtain any necessary legal documentation
- Provide customer service to both current and delinquent customers on an ongoing basis
- Support Small Business Collections when required
- Monitor repossessions and losses, complete skip tracing to attempt to locate and speak to customers
- Provide coaching and feedback to Mexico colleagues to ensure shared delinquency/repossession/charge off goals are met
- Negotiate payment solutions and provide customer service for those accounts remaining in the Market due to licensing restrictions
Requirements
- 1-2 years experience or 4 years experience in lieu of a degree
- Experience in a collateral-based collections environment required
- 1 year of customer service experience
- Customer Focus
- Problem Solving and Analysis
- Ability to negotiate payment resolutions
- Attention to Detail
- Relationship Building
- Microsoft Office
Benefits
- 401k company contribution with company match up to 6 %
- Non-elective company contribution of 3 - 7% depending on age
- Starting at 4 weeks paid vacation
- 13+ calendar holidays
- 8 weeks paid parental leave
- Employee assistance program
- Comprehensive healthcare plans and wellness programs
- Onsite fitness (at some locations)
- Tuition assistance
- Volunteer paid time off
- Short-term and long-term disability plans
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
collateral-based collectionsfinancial performance analysisdebt relief proposal preparationskip tracingbankruptcy law knowledge
Soft Skills
customer focusproblem solvingnegotiationattention to detailrelationship building