Global SIAM Delivery Manager

Daimler Truck AG

Service Delivery Manager overseeing IT service delivery, ensuring compliance with SLAs and KPIs. Building relationships with clients while leading cross-functional teams for operational excellence.

Posted 6/9/2026full-timeBengaluru • 🇮🇳 IndiaSeniorLeadWebsite

Tech Stack

Tools & technologies

ITSMServiceNow

About the role

Key responsibilities & impact

Manage end-to-end IT service delivery and ensure adherence to SLAs and KPIs.
Act as the primary point of contact for clients and stakeholders.
Build and maintain strong client relationships to ensure high satisfaction levels.
Oversee incident, problem, and change management processes.
Ensure timely resolution of production issues and critical incidents.
Lead cross-functional teams including support, infrastructure, and application teams.
Drive service improvement plans and operational efficiency initiatives.
Monitor service performance and provide regular reports to stakeholders.
Manage escalation handling and ensure quick resolution of issues.
Ensure compliance with ITIL processes, security standards, and governance policies.
Handle capacity planning, resource management, and service continuity.
Manage financial aspects including budgeting, cost control, and invoicing (if applicable).
Support transition of new services/projects into steady-state operations.

Requirements

What you’ll need

16+ years
Bachelor’s Degree
Knowledge of IT Service Management (ITSM) processes
Familiarity with ITIL framework
Experience with tools such as ServiceNow, confluence, virtual clients or similar platforms
Strong data analysis and reporting skills
Strong business stake holder management skills

Benefits

Comp & perks

🌐 Worldwide ❌ Jobs You've Hidden ⭐️ Saved Jobs ✅ Applied Jobs ✉️ Email Alerts 👤 Account Daimler Truck AG Website LinkedIn All Job Openings 10,000+ employees Founded 2021 🚗 Transport Automotive
Transport
Manufacturing Daimler Truck AG is one of the world's largest manufacturers of commercial vehicles. It has a global presence with over 40 production sites and more than 100,000 employees. Daimler Truck AG produces a wide range of products including light, medium, and heavy-duty trucks, city and intercity buses, coaches, and bus chassis. In addition to its vehicle manufacturing, Daimler Truck also offers tailored financial services to support its product offerings. The company is committed to innovation and sustainability, focusing on developing CO₂-neutral technologies and autonomous driving solutions. With a strong focus on digitalization and partnerships, Daimler Truck AG aims to enhance transportation through advanced technologies. Global SIAM Delivery Manager Job not on LinkedIn 🔥 49 minutes ago 🏢🏡 Bengaluru – Hybrid ⏰ Full Time 🟠 Senior 🔴 Lead 👔 Manager Apply Now Find Hiring Managers Customize resume + cover letter Report problem ☆ Save ☑️ Mark as applied ❌ Hide 📋 Description
Manage end-to-end IT service delivery and ensure adherence to SLAs and KPIs.
Act as the primary point of contact for clients and stakeholders.
Build and maintain strong client relationships to ensure high satisfaction levels.
Oversee incident, problem, and change management processes.
Ensure timely resolution of production issues and critical incidents.
Lead cross-functional teams including support, infrastructure, and application teams.
Drive service improvement plans and operational efficiency initiatives.
Monitor service performance and provide regular reports to stakeholders.
Manage escalation handling and ensure quick resolution of issues.
Ensure compliance with ITIL processes, security standards, and governance policies.
Handle capacity planning, resource management, and service continuity.
Manage financial aspects including budgeting, cost control, and invoicing (if applicable).
Support transition of new services/projects into steady-state operations. 🎯 Requirements
16+ years
Bachelor’s Degree
Knowledge of IT Service Management (ITSM) processes
Familiarity with ITIL framework
Experience with tools such as ServiceNow, confluence, virtual clients or similar platforms
Strong data analysis and reporting skills
Strong business stake holder management skills Apply Now 📊 Check your resume score for this job Improve your chances of getting an interview by checking your resume score before you apply. Check Resume Score Similar Jobs Manager, Licensing – International Expansion 🔥 3 hours ago RTP Global 51 - 200 🤝 B2B 💸 Finance 💳 Fintech Website LinkedIn All Job Openings Manager - Licensing & International Expansion at Tazapay overseeing product expansion and licensing across markets. Collaborating with various teams to operationalize licenses for global payments infrastructure. 🏢🏡 Bengaluru – Hybrid ⏰ Full Time 🟡 Mid-level 🟠 Senior 👔 Manager Spares Supply Assurance Manager 🕒 4 days ago Hewlett Packard Enterprise 10,000+ employees 🏢 Enterprise 🔧 Hardware ☁️ SaaS Website LinkedIn All Job Openings Spares Supply Assurance Manager at HPE focused on supply chain management and supplier relationships. Driving supplier performance and resolving complex supply escalations globally. 🏢🏡 Bengaluru – Hybrid 💵 ₹2.7M - ₹5.4M / year ⏰ Full Time 🟡 Mid-level 🟠 Senior 👔 Manager Problem Manager 🕒 4 days ago Hewlett Packard Enterprise 10,000+ employees 🏢 Enterprise 🔧 Hardware ☁️ SaaS Website LinkedIn All Job Openings Problem Manager focusing on service stability and operational excellence at HPE. Driving enhancements in customer experience through effective problem management. 🏢🏡 Bengaluru – Hybrid ⏰ Full Time 🟡 Mid-level 🟠 Senior 👔 Manager Spares Supply Assurance Manager 🕒 4 days ago Hewlett Packard Enterprise 10,000+ employees 🏢 Enterprise 🔧 Hardware ☁️ SaaS Website LinkedIn All Job Openings Supply Assurance Manager ensuring supply quality and performance in global supply chains for Hewlett Packard Enterprise. Driving supplier engagement, performance management, and strategic initiatives. 🏢🏡 Bengaluru – Hybrid 💵 ₹2.7M - ₹5.4M / year ⏰ Full Time 🟡 Mid-level 🟠 Senior 👔 Manager Problem Manager 🕒 5 days ago Hewlett Packard Enterprise 10,000+ employees 🏢 Enterprise 🔧 Hardware ☁️ SaaS Website LinkedIn All Job Openings Problem Manager ensuring service stability while driving operational excellence at HPE. Collaborating with teams to prevent recurring incidents in complex environments. 🏢🏡 Bengaluru – Hybrid ⏰ Full Time 🟡 Mid-level 🟠 Senior 👔 Manager View More Manager Jobs 🌐 Worldwide Built by Lior Neu-ner. I'd love to hear your feedback — Get in touch via DM or support@remoterocketship.com Search Search Jobs by country Search jobs by city Search jobs by job title Search entry-level jobs Search junior-level jobs Search senior-level jobs Search jobs by tech stack Search jobs by contract type Search remote internships Search remote part-time jobs Remote jobs Anywhere in the World Companies Hiring Anywhere in the World Companies Hiring Sales People Anywhere in the World Companies Hiring Software Engineers Anywhere in the World Resources Advice Tips for finding remote jobs Interview questions and answers Resume examples Cover letter examples Post a job Affiliates Privacy policy Terms of service Job board SEO course AI Apply Copilot OpenClaw job finder Jobs by Country Remote jobs anywhere in the world (Worldwide remote jobs) Remote jobs United States Remote jobs Australia Remote jobs Brazil Remote jobs Canada Remote jobs France Remote jobs Ireland Remote jobs Germany Remote jobs Netherlands Remote jobs Spain Remote jobs UK Popular Jobs Remote data analyst jobs Remote customer support jobs Remote executive assistant jobs Remote marketing jobs Remote product designer jobs Remote product manager jobs Remote project manager jobs Remote recruiter jobs Remote sales jobs Remote software engineer jobs Jobs by Type Remote full-time jobs Remote part-time jobs Remote contract jobs Remote internship jobs Remote entry-level jobs Remote jobs with no experience required Remote junior jobs (1-3 years of experience) Digital nomad jobs Remote jobs with no degree required Freelance remote jobs Temporary remote jobs Remote jobs hiring now Stay at home mom jobs

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Applicant Tracking System Keywords

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Hard Skills & Tools

IT Service Management (ITSM)data analysisreportingincident managementproblem managementchange managementcapacity planningresource managementservice continuitybudgeting

Soft Skills

client relationship managementstakeholder managementleadershipcommunicationoperational efficiencyservice improvementescalation handlingteam collaborationproblem-solvingadaptability

Certifications

Bachelor’s Degree