Program Manager

• Platform Management: Ensuring the team provides end-to-end platform management and handle operations efficiently, reliably, and supports the organization's business needs
• 5+ years of ITSM Knowledge: Understanding of IT Service Management processes, including incident management, change management, and problem management.
• Oversee implementation design, solution architecture and development standards.
• Provide thought leadership including technical guidance and act as an escalation point for delivery
• Ensure proper documentation of solutions according to guidelines and standards.
• Participate in audit and compliant requirements. Make sure platform readiness to meet.
• Build strong relationships with business stakeholders within Daimler truck.
• Lead service improvement initiatives to deliver value
• Complete responsibility for managing metrics, quality, cost and deliveries in line with owned products.
• Own and drive platform adoption and change management procedures.
• Thrive to build high performance team and build a product mindset within the team.
• Build a culture of innovation and encourage the team to adopt new technologies in the market.
• Do market analysis for your respective products and provide alternate cost-effective scalable solutions.
• Effective engagement and establish excellent network with global stakeholders and partners for platform management.

Senior Program Manager

Employee Impact Program Manager

Manager, L&D Program Management