IT Analyst

DailyPay

IT Analyst handling DailyPay's IT support for hardware and software issues. Collaborating with technical and non-technical teams to maintain and enhance IT operations.

Posted 6/18/2026full-timeNew York City • New York • 🇺🇸 United StatesMid-LevelSenior💰 $75,000 - $98,000 per yearWebsite

ATS Keywords

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Hard Skills

IT supporttroubleshootingdiagnosing issueshardware maintenancesoftware installationnetworkingSaaS administrationidentity and access managementGoogle WorkspaceMicrosoft Office

Soft Skills

customer serviceteamworkindependencecommunication

Tools & Technologies

ticketing systemSlackJamfOktaAV equipmentconferencing equipmentInventory Database

Certifications & Qualifications

Bachelor's degree

Industry Keywords

MacsiOSnetwork changesuser support documentation

Tech Stack

Tools & technologies

iOSJamf

About the role

Key responsibilities & impact

Field systems access requests and centrally grant permissions and rights
Troubleshoot and diagnose issues pertaining to IT hardware, software, enterprise systems and networking
Prioritize and schedule problem resolution, escalating, when necessary, to the appropriately experienced IT staff
Provide at the elbow support as well as remote help desk support for company employees. This includes setting up new workstations and user accounts, installing applications, troubleshooting, and system maintenance
Field incoming help requests from end-users via ticketing system, telephone, email, and Slack. Support could be routed from remote users or remote offices
Participate in an On-Call IT rotation schedule. Occasional requires off-hour support including nights and weekends
Manage, support and troubleshoot all AV / Conferencing equipment used throughout the New York offices
Maintain records of hardware inventory in the Inventory Database for the New York IT hardware
Document network changes in IT wiki
Create and maintain published user support documentation.

Requirements

What you’ll need

Bachelor's degree with a minimum of 2-5 years in an IT Support role
Experienced in providing professional and courteous customer service
Deep knowledge of Macs and iOS. Experience with Jamf is a plus
Experience with SaaS administration
Basic understanding of identity and access management concepts; experience supporting Okta is a plus
Extensive knowledge of computer software, operating systems, hardware and networking
Able to work in a team as well as independently
Highly Proficient with Google Workspace Suits and Microsoft Office
Ability to read, write, speak and understand the English language in a business environment.

Benefits

Comp & perks

Exceptional health, vision, and dental care
Opportunity for equity ownership
Life and AD&D, short- and long-term disability
Employee Assistance Program
Employee Resource Groups
Fun company outings and events
Unlimited PTO
401K with company match