Vice President – Professional Services

DailyPay

Vice President of Professional Services leading implementation strategy for DailyPay's on-demand pay solution. Driving onboarding and technical integration frameworks with a focus on operational excellence.

Posted 5/19/2026full-timeNew York City • New York • 🇺🇸 United StatesLead💰 $240,000 - $336,000 per yearWebsite

About the role

Key responsibilities & impact

Define the high-level vision and governing policies for the Professional Services and Solutions Engineering segments to ensure company-wide impact and operational excellence.
Strengthen leadership depth and standardize delivery frameworks to create a predictable, scalable organization capable of supporting rapid enterprise growth.
Drive accountability for integration stability and operational risk reduction, ensuring "healthier" integrations in steady-state and reduced operational loss.
Optimize the implementation engine to decrease time-to-revenue across Strategic, Enterprise, and SME accounts through better tooling and process refinement.
Serve as the principal advisor to the executive team on systemic organizational challenges and represent the implementation function in high-stakes client stakeholder meetings.
Orchestrate tight alignment with Sales, Product, and Trust & Safety to ensure Professional Services serves as a trusted partner throughout the customer lifecycle.
Advocate for client and team needs within the organization to drive product roadmap improvements that simplify technical integrations and onboarding.
Establish and govern key performance indicators (KPIs) and reporting structures that facilitate data-driven executive decision-making.

Requirements

What you’ll need

10+ years of professional services experience, with a proven track record of leading large-scale technical implementation teams in a SaaS or Fintech environment.
Demonstrated ability to navigate high-stakes ambiguity and define systemic strategies that align with broader organizational goals.
Deep understanding of complex technical integrations, payroll/timekeeping system transitions, and the Solutions Engineering lifecycle.
Exceptional ability to develop senior leaders and manage large-scale resources, including a workforce of 40+ members.
Sophisticated communication skills with the capacity to influence stakeholders and reconcile multiple executive perspectives.
Bachelor’s degree in a related field or equivalent professional experience at the executive level.

Benefits

Comp & perks

Exceptional health, vision, and dental care
Opportunity for equity ownership
Life and AD&D, short- and long-term disability
Employee Assistance Program
Employee Resource Groups
Unlimited PTO
401K with company match

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

technical implementationSaaSFintechcomplex technical integrationspayroll systemstimekeeping systemsSolutions Engineering lifecycledata-driven decision-makingkey performance indicatorsprocess refinement

Soft Skills

leadershipcommunicationinfluencestakeholder managementstrategic thinkingproblem-solvingorganizational alignmentaccountabilityteam advocacyambiguity navigation

Certifications

Bachelor’s degree