Client Support Analyst

DailyPay

Client Support Analyst providing high-touch customer support and technical expertise on DailyPay’s product offerings. Responsible for liaising with client HR and Payroll admins for operational support.

Posted 5/13/2026full-timeRemote • 🇺🇸 United StatesJunior💰 $56,000 - $73,000 per yearWebsite

About the role

Key responsibilities & impact

Provide excellent customer support to DailyPay client HR and Payroll admins by answering their calls and email requests in a timely, responsive, and professional manner
Become a subject matter expert on DailyPay’s product offerings and functionality
Acquire technical expertise in DailyPay’s backend systems and tools, powering the frontend client experience, to help investigate and address client concerns
Liaise with client HR and Payroll admins on a range of operational topics to support healthy account status: Employee payroll topics (e.g., processing times, time keeping, net earnings, payroll calendar), employee eligibility for the DailyPay benefit topics, data Exchange inquiries (e.g. data anomalies, missing files, file issues), investigate and help address employee experience questions
Work cross-functionally with Client Success and/or Internal Technical Teams, when needed, to investigate and resolve clients-specific issues; attend client meetings to provide technical insight
Adhere to all support quality standards and expectations to maintain outstanding client satisfaction
Be on-call during several weekends and holidays a year for client escalations outside standard business hours
Capture client insights/feedback to be shared with our product team to improve the client experience

Requirements

What you’ll need

A Bachelor's Degree or equivalent experience
1+ years of experience in client service, client experience, or operations
Technical acumen
Excellent written and verbal communication skills
Ability to build strong relationships through effective communication
An intuitive problem-solver that works well under pressure and with all types of personalities
A quick learner

Benefits

Comp & perks

Exceptional health, vision, and dental care
Opportunity for equity ownership
Life and AD&D, short- and long-term disability
Employee Assistance Program
Employee Resource Groups
Fun company outings and events
Unlimited PTO
401K with company match

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

technical expertiseclient serviceclient experienceoperations

Soft Skills

excellent written communicationexcellent verbal communicationrelationship buildingproblem-solvingability to work under pressurequick learner

Certifications

Bachelor's Degree