DailyPay

Client Success Manager

DailyPay

full-time

Posted on:

Location Type: Remote

Location: United States

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Salary

💰 $76,000 - $114,000 per year

About the role

  • Lead point of contact for all client account management matters
  • Suggest solutions and innovative ideas to meet client needs
  • Develop trusted advisor relationships with key accounts, customer stakeholders, and executive sponsors
  • Be the leader and orchestrator during customer escalation situations ensuring responsiveness and speedy resolution
  • Build effective business strategy for client’s post launch to enable the long-term retention and growth of the account
  • Collaborate with internal teams to advocate for client’s needs, drive adoption, and provide best in class support
  • Clearly communicate the progress of monthly, quarterly and annual initiatives to internal and external stakeholders
  • Forecast and track key account metrics (e.g. enrollment and adoption)
  • Analyze data through reports and trends
  • Negotiate contracts and close renewal agreements
  • Minimize Churn, anticipating and identifying risks and mitigating them
  • Upsell and cross sell new products and services

Requirements

  • Proven work experience of 3+ years as a CSM or Sales
  • Demonstrable ability to communicate, present and influence client C-Level stakeholders
  • Solid experience with Account Management reporting systems, CRM software (e.g. Gainsight, Salesforce), Google Suite, and MS Office (particularly MS Excel), as well as AI tools (Gemini, ChatGPT, etc.)
  • Understanding of sales performance metrics or KPIs
  • Experience delivering client-focused solutions to client needs
  • Availability to travel as needed
  • Occasional need to work outside of normal business hours as required to support client
Benefits
  • Exceptional health, vision, and dental care
  • Opportunity for equity ownership
  • Life and AD&D, short- and long-term disability
  • Employee Assistance Program
  • Employee Resource Groups
  • Fun company outings and events
  • Unlimited PTO
  • 401K with company match
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
account managementdata analysiscontract negotiationsales performance metricsclient-focused solutionsKPI tracking
Soft Skills
communicationpresentationinfluencerelationship buildingproblem-solvingstrategic thinking