Daikin Europe

Lead Management, Customer Experience Expert

Daikin Europe

full-time

Posted on:

Location Type: Office

Location: Vienna • 🇦🇹 Austria

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Salary

💰 €48,000 per year

Job Level

Senior

Tech Stack

Cloud

About the role

  • Be part of a great team promoting the Daikin brand
  • Create and monitor lead-generation campaigns
  • Manage the lead management tool and follow up on generated leads
  • Take responsibility for leads, processes and quality in a dynamic marketing & CX environment
  • Actively contribute to customer experience projects and improvement initiatives
  • Collaborate with customers, partners and internal teams along the customer journey
  • Analyze data to derive concrete improvements
  • Establish structured processes to actively manage and improve customer experiences

Requirements

  • Completed commercial/business degree (university, university of applied sciences or equivalent), ideally in Marketing & Sales
  • Strong digital affinity (Marketing Automation, newsletter flows, web forms) and experience with Pardot and Salesforce
  • Several years of professional experience in Lead Management, Customer Experience and/or Marketing
  • Strong communication skills with installation partners, internal stakeholders or customers
  • Ability to maintain oversight in complex processes
  • Open, proactive and communicative personality
  • Team player, flexible and resilient under pressure
  • High degree of self-motivation, perseverance and organizational skills
  • Proficient in MS Office, Power BI & Adobe Creative Cloud
  • Very good command of English
Benefits
  • Flexible working hours model
  • Performance bonuses
  • Commuter/public transport ticket
  • Meal vouchers
  • Pension plan
  • Modern office environment

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
lead managementcustomer experiencemarketing automationdata analysisprocess improvementdigital marketingnewsletter flowsweb formsPardotSalesforce
Soft skills
communication skillsteam playerflexibilityresilienceself-motivationperseveranceorganizational skillsproactivityinterpersonal skillsoversight