Homeowner Support Representative

Daikin Comfort

Homeowner Support Representative mediating between customers and the manufacturer, providing excellent customer service and coordinating onsite visits. Assisting with complaints and supporting cross-functional teams.

Posted 5/23/2026full-timeWaller • Texas • 🇺🇸 United StatesJuniorMid-LevelWebsite

About the role

Key responsibilities & impact

Provide excellent customer service via phones, email, and online chat.
Respond promptly to correspondence via phone, mail, and email.
Assist with complaints via social media, executives, and BBB.
Assist coordinating with distributor technical representatives performing site visits.
Coordinate and distribute mail.
Perform data entry, review, process, file and maintain documents.
Perform special projects as assigned.
Consult with internal technical support when necessary.
Identify and suggest process improvement opportunities.
Make Insurance, Attorney General, BBB, and Legal cases a priority by communicating with appropriate departments and management.
Escalate matters of concern/urgency to immediate team lead or manager.
Support cross functional teams as needed, such as the Warranty department.
Assist in the training of new employees.
Perform other duties as assigned.

Requirements

What you’ll need

2-3 years experience in office environment & customer service
High School Diploma/GED
Excellent customer service skills; interpersonal skills with ability to diffuse negative situations
Communication & Collaboration with team members and customers
Digital skills: Technology, Media & the Internet - MS Office proficiency with Outlook, Word, Excel, Access, PowerPoint and skills with word processing, data management and presentations
High level of attention to detail and accuracy
Critical Thinking & Problem Solving - inductive and deductive reasoning, analysis and interpretation to generate possible solutions and responses to problems
Effective organizational and time management skills
Ability to interpret and follow work instructions and company policies and procedures
Ability to apply good judgement, strong work ethics and integrity on the job.

Benefits

Comp & perks

Qualified Applicants must be legally authorized for employment in the United States.
The Company provides equal employment opportunity to all employees and applicants regardless of a person’s race, color, religion (including religious dress or grooming practices), creed, national origin (including language use restrictions), citizenship, uniform service member or veteran status, ancestry, disability, physical or mental disability (including HIV/AIDS), medical condition (including cancer and genetic characteristics), genetic information, request for protected leave, marital status, sex, pregnancy, age (over 40), sexual orientation, gender, gender identity or expression, political affiliation, or any other characteristic protected by law.
The Company will comply with all federal and state regulations and statutes pertaining to individuals with disabilities.

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

data entrydocument maintenanceprocess improvementcustomer serviceproblem solvingcritical thinkingattention to detailorganizational skillstime management

Soft Skills

interpersonal skillscommunicationcollaborationjudgmentwork ethicsintegrity

Certifications

High School DiplomaGED