Manager, Product Owner – Salesforce Experience Cloud

Daikin Comfort

Manager, Product Owner overseeing Salesforce Experience Cloud alignment with business goals. Tailoring platform features to enhance customer experience and managing cross-functional stakeholder engagement.

Posted 5/18/2026full-timeWaller • Texas • 🇺🇸 United StatesMid-LevelSeniorWebsite

Tech Stack

Tools & technologies

CloudGo

About the role

Key responsibilities & impact

Serve as the key stakeholder and expert on the Experience Cloud platform, aligning it with the company's customer experience strategy across channels.
Engage with sales, customer service and support, technical teams, cross-functional and cross cloud owners to gather in-depth requirements, translating them into customer portal features and functionality.
Maintain and prioritize the product roadmap and backlog, ensuring tasks and features align with the company's customer experience strategy and objectives.
Regularly update relevant stakeholders on Experience Cloud (portal) developments, new features, and ongoing projects.
Ensure Experience Cloud is tailored to the specific needs of customers, including eCommerce, loyalty program management, warranty processing and product registration, lead management, case management, marketing assets, and other relevant features.
Ensure that Experience Cloud is seamlessly integrated with other enterprise tools, platforms, and systems to provide a holistic customer experience.
Oversee data quality and accuracy, ensuring that customer information and interaction history are up-to-date and accessible.
Provide input to training and communications content for organizational change management and support training sessions/resources for end-users to ensure they can become proficient with and can utilize its full capabilities.
Regularly assess value metrics and generate reports to provide insights and recommendations for improved strategies.
Keep abreast of Salesforce Experience Cloud updates and industry best practices to maintain a cutting-edge customer service platform.
Perform other tasks as assigned.

Requirements

What you’ll need

3-5 years of experience with Salesforce administration, customization and configurations
3-5 years in product management including defining roadmaps and owning product lifecycle
3-5 years in HVAC industry with understanding of OEM 'Go-to-Market' (GTM) strategies a plus
3-5 years in leadership positions leading cross functional teams.
Deep understanding of Salesforce Cloud features and best practices.
Strong ability to bridge the gap between technical and non-technical stakeholders.
Excellent communication and stakeholder management abilities.
Knowledge of Agile methodologies and processes.
Knowledge of the Salesforce platform, including both classic and lightning versions.
Bachelor's degree in Marketing, Business, Information Technology, or related field.
Salesforce Experience Cloud certification is a significant advantage.

Benefits

Comp & perks

Must be able to perform essential responsibilities with or without reasonable accommodations.
25% travel for meetings, customer visits, training or conferences

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

Salesforce administrationSalesforce customizationSalesforce configurationsproduct managementroadmap definitionproduct lifecycle managementAgile methodologiesSalesforce Cloud featuresdata quality managementcustomer portal features

Soft Skills

stakeholder managementcommunicationcross-functional team leadershiprequirements gatheringorganizational change managementtraining and supportbridging technical and non-technical stakeholdersreport generationinsight generationprioritization

Certifications

Salesforce Experience Cloud certification