Technical Service Manager

Daikin Comfort

Technical Service Manager responsible for delivering customer technical support and resolving HVAC system issues. Conducting training sessions and ensuring product reliability while supporting sales growth.

Posted 5/15/2026full-timeLouisville • Kentucky • 🇺🇸 United StatesMid-LevelSeniorWebsite

About the role

Key responsibilities & impact

Responsible for reliable, prompt, and empathetic technical support to customers.
Resolve technical issues, support sales growth and technical training needs.
Provides technical expertise for product reliability investigations.
Gather “Voice of the Customer” to proactively monitor for quality issues.
Complete field service reports to document reported issues and ensure product integrity.
Evaluate product installation and operation when required.
Service Bulletin support and implementation of corrective action plans.
Train & Audit Independent Distributor trainers and technical managers when required.
Conduct Technical Training Sessions for dealers and contractors.
Provide technical guidance to field technicians for installations and repairs.

Requirements

What you’ll need

Minimum 5 years technical support experience required.
Minimum 1-year technical training experience preferred.
High School Diploma or GED equivalent required.
HVAC certification or two-year college degree preferred.
Ability to perform public speaking.
Excellent customer service, relationship management, and interpersonal skills.
Proficiency in Microsoft Office365 including Teams, Outlook, Word, Excel, and PowerPoint.
Excellent written and verbal communication skills.
Ability to de-escalate customer issues calmly and problem-solve.
Excellent organizational, time and project management skills.
Strong work ethic and integrity are required for this fast-paced environment.
Diagnose and resolve HVAC systems issues remotely.

Benefits

Comp & perks

Equal Employment Opportunity
Professional Development
Technical Training Sessions

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

technical supporttechnical trainingHVAC systems diagnosisproblem-solvingfield service reportingproduct reliability investigationinstallation evaluationcorrective action planningpublic speakingcustomer issue de-escalation

Soft Skills

customer servicerelationship managementinterpersonal skillswritten communicationverbal communicationorganizational skillstime managementproject managementempathyintegrity

Certifications

HVAC certificationHigh School DiplomaGED equivalent