Customer Service Representative

Daikin Comfort

Customer Service Representative providing customer support via telephone, email, and chat. Generating leads and maintaining customer satisfaction with a focus on HVAC products.

Posted 5/8/2026full-timeRemote • Texas • 🇺🇸 United StatesJuniorMid-LevelWebsite

About the role

Key responsibilities & impact

Provide quality Customer Service via Telephone, Email, Chat, and Form Fill contact for homeowners, distributors, dealers, internal and external customers by timely and effectively responding to their service needs.
Develop a deep understanding of the products or services being offered, including their features, benefits, and competitive advantages.
Provide information to the consumers regarding our products, rebates and financing and other targeted marketing campaigns.
Coordinate with the dealer for an effective handoff of the consumer and product recommendations determined through the sales process / interactions with the homeowner.
Generate “warm” leads through inbound calls and completed forms and forward leads to our HVAC Dealers & Contractors.
Meet or sales and call center performance levels defined in KPI’s and SLA’s.
Perform data entry, document reviews, tracking and maintain customer and sales records.
Consult with internal technical experts, when necessary to answer consumer questions on applicable products.
Conduct follow-up calls or emails to nurture leads, answer questions, and ensure customer satisfaction.
Meet or exceed assigned sales quotas and targets to contribute to the company’s revenue goals.
Consult with the Call Center Supervisor if additional information or support is needed.
Complete special call center projects as assigned.
Identify and suggest process improvement opportunities.
Perform other duties as assigned. Work positively with all levels of management and peers to ensure all areas and departments are kept up to speed and are working as an effective team to deliver the highest level of service possible.
Understand and follow work instructions, operating procedures, and company policies.
Perform additional projects as assigned.

Requirements

What you’ll need

High School or better.
2+ years in customer service.

Benefits

Comp & perks

🌐 Worldwide ❌ Jobs You've Hidden ⭐️ Saved Jobs ✅ Applied Jobs ✉️ Email Alerts 👤 Account Daikin Comfort Website LinkedIn All Job Openings 10,000+ employees ⚡ Energy 🔧 Hardware ☁️ SaaS Energy
Hardware
SaaS Daikin Comfort is a global indoor comfort solutions provider that designs, manufactures, and supports energy-efficient heating, ventilation and air conditioning (HVAC) systems for homes and contractors. The company offers a broad portfolio including air conditioners, heat pumps (including inverter-driven and R-32 refrigerant models), ductless mini-splits, gas furnaces, air handlers, indoor air quality products, smart thermostats, and cloud-connected apps and services. Daikin Comfort emphasizes sustainability, innovation, contractor support, warranties, rebates and financing to help homeowners plan, install, and manage efficient home comfort systems. Customer Service Representative 🔥 50 minutes ago 🤠 Texas – Remote ⏰ Full Time 🟢 Junior 🟡 Mid-level 💝 Customer Support 🚫👨‍🎓 No degree required 🦅 H1B Visa Sponsor Apply Now Find Hiring Managers Customize resume + cover letter Report problem ☆ Save ☑️ Mark as applied ❌ Hide 📋 Description
Provide quality Customer Service via Telephone, Email, Chat, and Form Fill contact for homeowners, distributors, dealers, internal and external customers by timely and effectively responding to their service needs.
Develop a deep understanding of the products or services being offered, including their features, benefits, and competitive advantages.
Provide information to the consumers regarding our products, rebates and financing and other targeted marketing campaigns.
Coordinate with the dealer for an effective handoff of the consumer and product recommendations determined through the sales process / interactions with the homeowner.
Generate “warm” leads through inbound calls and completed forms and forward leads to our HVAC Dealers & Contractors.
Meet or sales and call center performance levels defined in KPI’s and SLA’s.
Perform data entry, document reviews, tracking and maintain customer and sales records.
Consult with internal technical experts, when necessary to answer consumer questions on applicable products.
Conduct follow-up calls or emails to nurture leads, answer questions, and ensure customer satisfaction.
Meet or exceed assigned sales quotas and targets to contribute to the company’s revenue goals.
Consult with the Call Center Supervisor if additional information or support is needed.
Complete special call center projects as assigned.
Identify and suggest process improvement opportunities.
Perform other duties as assigned. Work positively with all levels of management and peers to ensure all areas and departments are kept up to speed and are working as an effective team to deliver the highest level of service possible.
Understand and follow work instructions, operating procedures, and company policies.
Perform additional projects as assigned. 🎯 Requirements
High School or better.
2+ years in customer service. Apply Now 📊 Check your resume score for this job Improve your chances of getting an interview by checking your resume score before you apply. Check Resume Score Similar Jobs Practice Support Specialist I 🔥 55 minutes ago Fifth Third Bank 10,000+ employees 🏦 Banking Website LinkedIn All Job Openings Customer interaction specialist at Fifth Third Bank handling complex issues via various channels. Providing expert knowledge of banking products and services to enhance customer satisfaction. 🇺🇸 United States – Remote 💵 $45.1k - $85.6k / year ⏰ Full Time 🟡 Mid-level 🟠 Senior 💝 Customer Support 🦅 H1B Visa Sponsor Practice Support Specialist II 🔥 55 minutes ago Fifth Third Bank 10,000+ employees 🏦 Banking Website LinkedIn All Job Openings Practice Support Specialist providing sales support for Healthcare Banking. Acts as a liaison between sales and clients while managing various banking operations. 🇺🇸 United States – Remote 💵 $48.1k - $96.2k / year ⏰ Full Time 🟡 Mid-level 🟠 Senior 💝 Customer Support 🦅 H1B Visa Sponsor Customer Support Specialist 🔥 1 hour ago eFlexervices 51 - 200 ☁️ SaaS Website LinkedIn All Job Openings Customer Support Specialist connecting e-commerce merchant partners with technical teams. Ensuring customer communication is prioritized and support issues are efficiently managed throughout onboarding. 🇺🇸 United States – Remote ⏰ Full Time 🟢 Junior 🟡 Mid-level 💝 Customer Support Customer Service Associate 🔥 1 hour ago The MCS Group, Inc 501 - 1000 🤝 B2B 🏢 Enterprise 📚 Education Website LinkedIn All Job Openings Role involves securing records from providers and effectively managing requests with strong communication skills and Microsoft Office proficiency. Focused on high client interaction and attention to detail. 🇺🇸 United States – Remote 💵 $17 / hour ⏰ Full Time 🟢 Junior 🟡 Mid-level 💝 Customer Support Yacht Insurance Customer Service Representative 🔥 1 hour ago Newcoast 51 - 200 💸 Finance 👥 B2C Website LinkedIn All Job Openings Yacht Insurance CSR handling development and servicing of client policies for Yacht and boat insurance. Increasing Newcoast’s reputation as a premier provider of marine insurance services. 🇺🇸 United States – Remote ⏰ Full Time 🟡 Mid-level 🟠 Senior 💝 Customer Support View More Customer Support Jobs 🌐 Worldwide Built by Lior Neu-ner. I'd love to hear your feedback — Get in touch via DM or support@remoterocketship.com Search Search Jobs by country Search jobs by city Search jobs by job title Search entry-level jobs Search junior-level jobs Search senior-level jobs Search jobs by tech stack Search jobs by contract type Search remote internships Search remote part-time jobs Remote jobs Anywhere in the World Companies Hiring Anywhere in the World Companies Hiring Sales People Anywhere in the World Companies Hiring Software Engineers Anywhere in the World Resources Advice Tips for finding remote jobs Interview questions and answers Resume examples Cover letter examples Post a job Affiliates Privacy policy Terms of service Job board SEO course AI Apply Copilot OpenClaw job finder Jobs by Country Remote jobs anywhere in the world (Worldwide remote jobs) Remote jobs United States Remote jobs Australia Remote jobs Brazil Remote jobs Canada Remote jobs France Remote jobs Ireland Remote jobs Germany Remote jobs Netherlands Remote jobs Spain Remote jobs UK Popular Jobs Remote data analyst jobs Remote customer support jobs Remote executive assistant jobs Remote marketing jobs Remote product designer jobs Remote product manager jobs Remote project manager jobs Remote recruiter jobs Remote sales jobs Remote software engineer jobs Jobs by Type Remote full-time jobs Remote part-time jobs Remote contract jobs Remote internship jobs Remote entry-level jobs Remote jobs with no experience required Remote junior jobs (1-3 years of experience) Digital nomad jobs Remote jobs with no degree required Freelance remote jobs Temporary remote jobs Remote jobs hiring now Stay at home mom jobs

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Soft Skills

customer servicecommunicationteamworkproblem-solvinglead generationdata entryprocess improvementcustomer satisfactionsales performanceorganizational skills

Certifications

High School Diploma