Daikin Comfort

Rebate Analyst

Daikin Comfort

full-time

Posted on:

Location Type: Remote

Location: United States

Visit company website

Explore more

✨ AI Apply
Apply

About the role

  • Processing and payment of Spiff Dealer Claims
  • Calculating rebates, claims and loyalty reimbursements to Distributors or Dealers based on guidelines and requirements of approved Rebate Programs
  • Review documents & data pertaining to sales/payment/rebate programs in Partner Link, Mapics/Power Link/Mincron other relative programs and software
  • Claims/Contract analysis and projects: Guidelines are followed with calculation and payment of Special PAP Programs, Dealer Loyalty claims, & Volume Rebates according to contract information
  • Program and Margin Analysis
  • Participation in Internal audits based on defined Program Documentation
  • Validation of third-party claims as submitted by vendor
  • Manage rebate programs in an efficient and timely manner as set by management
  • Budgeting and forecasting growth programs: Provide finance, managers, distributors and dealers with detailed data/calculation of past and future rebate amounts, as well a previous applied payments
  • Ensures rebate program calculations follow applicable approval levels according to DOA
  • Support annual budgeting and forecasting process: Analysis of data on customers for financial review
  • Meet critical financial and development deadlines as set by management
  • Calculates manually and through automated processes for Rebate programs
  • Assist with financial and growth rebate tool development. Contributing, key testing, detailed analysis for tool development
  • Data extraction from multiple programs/ad hoc reporting/analysis as requested by Distributors or customers via Mincron, Mapics/Powerlink, PartnerLink, Dashboards, Teamwork and Excel
  • Participate in the preparation of the monthly, quarterly, and yearly management of reporting packages
  • Involvement in annual and strategic planning process
  • Development and maintaining key performance metrics and scoreboards
  • Significant ad-hoc reporting, projects and based analysis for finance/partners/customers by utilizing systems/tools: Mincron, Mapics/Powerlink, PartnerLink, Dashboards, Teamwork and Excel
  • Review and research customer rebate payment information to assure customers are paid in a timely manner
  • Work with Finance/Credit through approval flow process to ensure program accuracy and payment
  • Act as proactive business partner, advising and making recommendations based upon financial projections and historical performances
  • Cross train with other team members to ensure seamless performance on all programs required
  • Submitting payment request via appropriate system (Mincron & OnBase/Mapics)
  • Providing timely communication and updates to customers via phone, email, or via Microsoft Teams
  • Tracking payments, ensuring payments issued to correct entity (address validation)
  • Review, interpret and replicate terms and conditions of Product Reimbursement Agreements into the Rebate Administration processing system
  • Processes claim submissions for rebate payment; Reviews and analyzes claim pricing results; Administers rebate payments or Dealer credits
  • Record, track and monitor status of claim submissions
  • Respond to customer inquiries regarding claim submission status; assist customers with claim reconciliation
  • Conducts collection activities as dictated by rebate contracts
  • Ensures rebate invoices are generated correctly
  • Reviews claims for unit verification
  • Provides data supporting invoices and reconciliation documentation
  • Examines claims-level detail to determine outlier claims and possible reasons for rebate disputes.
  • Assists with dispute negotiations & resolution
  • Ensures outlier claims are corrected in the claims processing system
  • Works directly with PAP Support team, and IT resources for testing, training and other rebate program enhancements or updates
  • Perform additional projects/duties to support ongoing business needs

Requirements

  • 2-5 years customer service experience (either in person or phone/electronic communication)
  • The ability to interpret contractual language and rebate structures is required
  • Knowledge & Skills: Verbal /written/online communication
  • Mapics/Mincron/Partnerlink Applications
  • MS Office (Excel, Outlook, Word)
  • Math (Arithmetic)
  • Internal/External Customer Service Experience
  • The successful candidate must be detail oriented, organized, and efficient
  • Ability to apply good judgment, strong work ethic, and integrity on the job.
Benefits
  • Equal employment opportunity to all employees and applicants regardless of a person’s race, color, religion, creed, national origin, citizenship, uniform service member or veteran status, ancestry, disability, medical condition, genetic information, request for protected leave, marital status, sex, pregnancy, age, sexual orientation, gender, gender identity or expression, political affiliation, or any other characteristic protected by law.
  • Compliance with all federal and state regulations and statutes pertaining to individuals with disabilities.
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
data extractionclaims analysisbudgetingforecastingprogram analysisfinancial reportingmathematicsad-hoc reportingreimbursement processingcontract interpretation
Soft Skills
customer servicedetail orientedorganizedefficientcommunicationjudgmentwork ethicintegrityproactivecollaboration