Aftermarket Quality Program Manager

Daikin Applied Americas

Aftermarket Quality Program Manager at Daikin Applied developing processes for field quality issues and managing assurance programs. This role requires collaboration and project management in a hybrid work setting.

Posted 4/23/2026full-timePlymouth • Minnesota • 🇺🇸 United StatesMid-LevelSenior💰 $90,000 - $159,300 per yearWebsite

About the role

Key responsibilities & impact

Develop and manage inter-disciplinary team to determine, define need for field campaign relative to quality issues affecting Daikin customers, end-users.
Develop and present results to Corporate Executive Leadership for consensus on field campaign
Coordinate Quality Assurance team meetings to determine field population, service time and costs and required parts.
Determine cost of program and assigned Service Offices
Develop QA program information for the field including population with approved program fixed costs, Salesforce warranty case numbers, IFS Alliance service orders, service procedures
Obtain executive approval for QA presentation and Customer Letter by Legal Department
Establish and maintain effective intracompany communication channels between key staff at Daikin Applied Parts, Service, Sales Force and appropriate business units
Maintain high level of information flow and establishment of action plans designed to remedy identified critical field quality programs
Project management of major field Quality Assurance programs internally and externally to ensure proper execution and recording of necessary field actions
Preparation of presentations and weekly and monthly reporting of Quality Assurance program progress and results

Requirements

What you’ll need

Bachelor Degree or equivalent experience in management or related technical field
6+ years of related Program Management experience
Work visa sponsorship is not available for this position

Benefits

Comp & perks

Multiple medical insurance plan options + dental and vision insurance
401K retirement plan with employer match
Paid time off and company paid holidays
Paid sick time in accordance with the federal, state and local law
Tuition Reimbursement after 6 months of continuous service

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

program managementquality assurancedata analysiscost analysisfield campaign developmentpresentation skillsreportingservice proceduresproject management

Soft Skills

interdisciplinary team managementcommunicationleadershiporganizational skillscollaborationproblem-solvingaction planning