Daiichi Sankyo Brasil Ltda

IT Services and Support Coordinator – Position reserved for Black and Brown professionals

Daiichi Sankyo Brasil Ltda

full-time

Posted on:

Location Type: Hybrid

Location: São Paulo • Brazil

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Tech Stack

ITSM

About the role

  • Coordinates service levels, user satisfaction and service-related products for user support
  • Supervises the team of service level analysts and oversees the operation of the Service Desk
  • Manages contracts and relationships with service and equipment vendors related to hardware and software support
  • Collaborates with other IT and business areas to align technology solutions with the company’s strategic needs
  • Supports digital transformation and innovation initiatives.

Requirements

  • Bachelor’s degree in IT or a related field
  • Advanced English
  • Solid knowledge and proven experience in service level management and IT service catalog
  • Demonstrated knowledge and experience managing ITSM platforms
  • Knowledge and practice of LEAN IT principles
  • Desirable: knowledge of Computerized System Validation methodology for the pharmaceutical industry (BPx/GPx).
Benefits
  • Ensuring compliance with service level agreements (SLAs)
  • Continuous improvement of support and service processes
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
service level managementIT service catalogITSM platformsLEAN IT principlesComputerized System Validation methodology
Soft Skills
user satisfactionteam supervisioncollaborationrelationship management