Marketplace Operations Analyst I

Dafiti

Analista de Operações de Marketplace I at Dafiti executing operational routines and seller support. Ensuring compliance with SLAs and quality in service delivery.

Posted 7/10/2026full-timeSão Paulo • 🇧🇷 BrazilMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in operational support and compliance, ensuring accurate data management and effective communication with Marketplace Sellers. Proficient in handling inquiries and operational requests while adhering to established policies and service standards.

Highest-signal resume keywords

Operational SupportData ManagementQuality CalibrationCase ClassificationCompliance Adherence

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Operational Requests HandlingData RecordingCase ClassificationEvidence SupportLogistics Management

Soft Skills

Clear CommunicationAgilityAttention to Detail

Tools & Technologies

Operational ControlsReporting Tools

Industry Keywords

Marketplace SellersService Level AgreementsPoliciesOperational Training

About the role

Key responsibilities & impact

Execute operational routines and provide support to Marketplace Sellers with agility, quality, and compliance, ensuring SLAs are met, interactions are recorded accurately, and partners receive efficient support.
Provide support and handling for partner business areas regarding the area’s policies.
Participate in quality calibrations and operational training.

Requirements

What you’ll need

Handle operational requests and seller/internal client inquiries according to playbooks and policies (e.g., orders, catalog, discrepancies, reimbursements, logistics, case status);
Record and update information in tools and operational controls, ensuring accuracy and traceability;
Correctly classify cases (reason/status/tags), ensuring reliable data for reporting and analysis;
Work within agreed timelines, ensuring clear communication and complete case handling;
Support investigations with evidence and context (screenshots, logs, case history);
Follow defined service and execution standards;
Participate in quality calibrations and operational training.

Benefits

Comp & perks

Wellhub | Access to gyms and wellness services nationwide 💪
Caju | Flexible Visa-branded card
SulAmérica Medical and Dental Insurance 🏥
Discount on products in the Dafiti app
Dr Dafiti | Health and wellness program for Dafiti Group employees
Birthday day off 🥳
Dft Pause | Regular break program ⏸️
Life insurance
PPR | Profit-sharing program