Bilingual Customer Service Representative

DaBella

Customer Service Specialist handling customer inquiries and resolving issues at DaBella. Monitor customer messages and coordinate with internal staff to ensure satisfaction.

Posted 4/30/2026full-timeHillsboro • Oregon • 🇺🇸 United StatesMid-LevelSenior💰 $22 - $24 per hourWebsite

About the role

Key responsibilities & impact

Responsible for first-line customer service support and ensuring customers' experience with DaBella is as good as possible.
Handle omni-channel customer service inquiries and then route them to the proper person to resolve any issues.
Monitor and process customer messages via calls, email, and online inquiries and enter them into company CRM for tracking and reporting purposes.
Contact customers via phone and email to clarify information and details regarding messages and complaints and to help establish resolutions for any outstanding issues.
Coordinate with internal staff including sales, GMs, PCs, and installation team to ensure all customer requests and complaints are addressed and resolved in a timely manner.

Requirements

What you’ll need

High level understanding of the critical need to deliver superior service
Ability to keep up with a fast-paced environment and maintain a positive attitude
Ability to learn multiple programs, research the issue, and articulate the solution
Excellent written and verbal communication skills
Previous receptionist, data entry, customer service, or call center experience is preferred, but not required
Must be able to manage high call volume (100 calls minimum)
Proficiency in Microsoft Office, email, email scheduling tools, internet, and internet-based applications
Excellent time management skills, ability to multi-task and prioritize work, and maintain self-direction in a fast-paced environment
A creative mind, with the ability to suggest improvements
English and Spanish Bilingual preferred

Benefits

Comp & perks

Medical, Dental, and Vision
Health Savings Account (HSA)
Company Sponsored Life Insurance
Supplemental Life Insurance
Long-term and short-term disability
Accident protection
Employee assistance program - access to counseling services and other tools to improve work/family/life balance
Pet Insurance for your furry family member
401k plan
VPTO (Volunteer paid time off)
Personal/Professional Development - we provide books, courses, and opportunities to attend leadership conferences
Relocation opportunities to other branches across the nation
80 hours of Paid Time Off annually with incremental increases
6 paid holidays during a calendar year effective day one of employment

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

customer servicedata entrycall center experienceCRMMicrosoft Officeemail scheduling toolsinternet-based applications

Soft Skills

superior servicepositive attitudewritten communicationverbal communicationtime managementmulti-taskingprioritizationself-directioncreativity