D2L

Customer Success Manager, Dutch Speaking

D2L

full-time

Posted on:

Location Type: Remote

Location: Netherlands

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About the role

  • Lead as a strategic partner with customers to align their objectives with actionable success plans that drive efficiency, growth, and measurable outcomes through Brightspace adoption.
  • Design, own, and continuously evolve customer success and adoption plans, ensuring strong alignment between customer goals, industry best practices, and the capabilities of the Brightspace platform.
  • Drive value realization by applying deep knowledge of Brightspace, the education technology landscape, and customer workflows to identify opportunities for optimization, innovation, and improved outcomes.
  • Lead targeted adoption initiatives by identifying gaps in product usage and working closely with key customer stakeholders to advance platform maturity and effectiveness.
  • Proactively assess customer health, identify risk, and influence corrective actions that increase engagement, reduce churn, and strengthen long-term success.
  • Drive customer communication and engagement strategies focused on outcomes and value, while collaborating with Account Managers to influence executive alignment, strategic planning, and QBR discussions.
  • Influence internal alignment by acting as a critical connector between customers and D2L teams (Sales, Product, Support, and Engineering), ensuring customer insights inform roadmap priorities and service improvements.
  • Drive a structured customer feedback strategy, translating insights into improved engagement, risk mitigation, and retention outcomes.
  • Influence customer lifetime value through strong health indicators, customer advocacy, and actionable promoter measures supported by trusted relationships and expert guidance.
  • Lead enablement for end users and administrators, supporting customers in moving beyond basic usage toward outcome-driven, scalable platform adoption.
  • Maintain strong awareness of product enhancements, industry trends, and best practices to continuously elevate customer conversations and strategic recommendations.

Requirements

  • 3+ years of experience in a similar role.
  • Excellent written and verbal proficiency in Dutch and English.
  • Prior experience in Ed-Tech or interest in Ed-tech would be an asset.
  • Demonstrates expertise in product and platform adoption, leverages technical knowledge and implementation experience to guide customers and administrators toward outcome-driven utilization (SaaS experience would be an asset).
  • Hands-on experience with AI tools or a strong interest in experimenting with emerging AI technologies.
  • Adoption Strategy & Execution: Designs and drives adoption strategies that align customer goals to measurable outcomes and long-term value.
  • Facilitation & Enablement: Leads effective enablement and facilitation to support change, stakeholder alignment, and platform maturity.
  • Customer Health & Analytics: Applies data, health indicators, and insights to proactively manage risk and strengthen customer outcomes.
  • Cross-Functional Collaboration: Partners with Account Managers and internal teams to influence alignment and translate customer insight into action.
  • Ability to travel up to 20% locally and occasional visits to regional offices globally (if required).
Benefits
  • Impactful work transforming the way the world learns
  • Flexible work arrangements
  • Learning and Growth opportunities
  • Tuition reimbursement of up to $4,000 CAD for continuing education through our Catch the Wave Program
  • 2 Paid Days off for Catch the Wave related activities like exams or final assignments
  • Employee wellbeing (Access to mental health services, EFAP program, financial planning and more)
  • Retirement planning
  • 2 Paid Volunteer Days
  • Competitive Benefits Package
  • Home Internet Reimbursements
  • Employee Referral Program
  • Wellness Reimbursement
  • Employee Recognition
  • Social Events
  • Dog Friendly Offices at our HQ in Kitchener, Winnipeg, Vancouver and Melbourne.

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
BrightspaceSaaSAI toolscustomer analyticsadoption strategyplatform adoptiondata analysiscustomer successimplementation experiencechange management
Soft skills
communicationcollaborationfacilitationleadershipstrategic planningcustomer advocacyrisk managementstakeholder alignmentengagement strategiesrelationship building