IT Support Specialist II

D-Wave

IT Support Specialist II at D-Wave Quantum providing high-quality technical support and managing IT systems. Collaborating with IT teams to enhance service delivery and troubleshooting complex issues.

Posted 4/16/2026full-timeRemote • 🇺🇸 United StatesMid-LevelSenior💰 $60,000 - $90,000 per yearWebsite

Tech Stack

Tools & technologies

AndroidCloudDNSiOSLinuxMacOSTCP/IP

About the role

Key responsibilities & impact

Provide responsive, courteous, and high-quality support for hardware, software, and network issues across Windows, macOS, and Linux systems.
Troubleshoot and maintain end-user devices, peripherals, printers, telephony, and conference systems.
Install, configure, and maintain desktops, laptops, and mobile devices (iOS, Android).
Support onboarding and offboarding, including account provisioning, device setup, and technology orientation/training for new employees.
Manage user accounts and access (Active Directory, cloud identity platforms).
Perform routine maintenance, patching, updates, and endpoint health checks.
Track and maintain system configurations and collaborate with vendors for synchronization or technical support.
Assist in the implementation and maintenance of automated deployment solutions (PXE, Windows Deployment, Intune, scripting).
Work closely with specialized IT teams (networking, security, systems) to resolve escalations.
Document issues, resolutions, and procedures in ticketing systems and knowledge bases.
Identify recurring issues and suggest improvements to processes, tools, or training.
Complete routine work independently; escalate complex issues and communicate risks or blockers early.

Requirements

What you’ll need

Degree or diploma in IT, Computer Science, or related field (or equivalent experience)
4+ years of IT support or desktop support experience
C Suite White Glove Support Experience
Proficiency with Windows and macOS; familiarity with Linux preferred
Working knowledge of networking fundamentals (DNS, DHCP, TCP/IP, VPNs)
Experience with identity and access management (e.g., Active Directory, Microsoft 365)
Strong troubleshooting and problem-solving skills across systems and devices
Ability to prioritize tasks, manage time, and meet defined goals
Clear communication skills and a strong customer service mindset
Demonstrated ownership and ability to make routine decisions independently
Flexibility to support occasional evenings, weekends, or travel to remote sites.

Benefits

Comp & perks

Health insurance
401(k) matching
Flexible work hours
Paid time off
Remote work options

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

troubleshootinghardware supportsoftware supportnetwork supportWindowsmacOSLinuxidentity and access managementnetworking fundamentalsautomated deployment solutions

Soft Skills

customer serviceproblem-solvingcommunicationtime managementtask prioritizationindependent decision-makingflexibilityownershipcollaborationsuggesting improvements