D-Wave

Staff Technical Account Manager

D-Wave

full-time

Posted on:

Location Type: Remote

Location: United States

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Job Level

Lead

Tech Stack

Python

About the role

  • In partnership with our Business Development and Sales teams, present our product to customer prospects, understanding their most critical computational challenges and mapping company value accordingly
  • Translate and present the company’s vision, strategy, and product roadmap to both executive-level and technical stakeholders
  • Deliver technical presentations at large events such as conferences, webinars, and seminars and develop materials for those events that can be re-used by other teams
  • Support marketing efforts by hosting webinars, staffing conference booths and representing the company at industry events.
  • Hold regular technical meetings with clients during rollout, expansion and support phases and identifying opportunities to develop further ROI
  • Build and maintain long-term technical relationships with customer teams across the project lifecycle
  • Identify and recommend new projects that can leverage the D-Wave’s solutions
  • Serve as a technical resource on quantum optimization, industry trends, and competitive positioning
  • Convey customer requirements to internal product and development teams, advocating for client needs
  • Communicate complex technical information clearly and effectively across multiple platforms and audiences
  • Demonstrate a strong customer support mindset, meeting clients where they are and delivering candid, thoughtful guidance
  • Expect 30%–50% travel to conferences, client meetings, training sessions, and sales events

Requirements

  • Bachelor’s degree in Computer Science, Engineering, Mathematics, or a related STEM field; advanced degree a plus
  • Must have an active clearance. Secret clearance is a requirement; Top Secret clearance is preferred.
  • 8+ years combined experience in a technical customer-facing role (e.g. Sales Engineer, Technical Account Manager, Presales, Solution Integrator, Solution Architect, Customer Success) in enterprise software or comparable experience solving problems for the U.S Government and/or in areas of national security
  • 5+ years of hands-on Python professional programming experience.
  • Experience supporting U.S. Government clients is required, including the Department of War and either (or both) Civilian Agencies and Intelligence Communities.
  • Strong foundation in optimization, algorithms, or applied mathematics
  • Experience with tools and platforms such as, GitHub, and REST APIs
  • Familiarity with operations research techniques and tools (highly desired)
  • Proven ability to communicate technical content to both technical and non-technical stakeholders with little to no support
  • Experience with project areas in logistics, scheduling, resource allocation, or other similar focus preferred
  • Quantum Computing experience and Project management experience are a plus, but not required
Benefits
  • Health insurance
  • Flexible work arrangements
  • Professional development opportunities

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
Pythonoptimizationalgorithmsapplied mathematicsquantum computingproject managementoperations research
Soft skills
customer support mindsetcommunicationrelationship buildingadvocacypresentation skills
Certifications
Bachelor’s degreeactive security clearanceSecret clearanceTop Secret clearance