Staff Technical Account Manager
D-Wave
full-time
Posted on:
Location Type: Office
Location: Jülich • 🇩🇪 Germany
Visit company websiteJob Level
Lead
Tech Stack
Python
About the role
- Present our quantum computing capabilities to research prospects, understanding their most critical computational challenges and mapping potential project ideas accordingly
- Translate and present the D-Wave’s vision, strategy, and product roadmap to both executive-level and technical stakeholders at research organizations
- Deliver technical presentations at large events such as conferences, webinars, and seminars
- Support marketing efforts by hosting webinars, staffing conference booths, and representing the company at industry events
- Work with a dedicated team of D-Wave personnel from services, R&D, and support to hold regular technical meetings on active research projects, connecting the dots towards strengthening long-term research ecosystems
- Build and maintain long-term technical relationships with customer teams across the project lifecycle
- Identify and recommend new projects that can leverage the D-Wave’s solutions
- Serve as a technical resource on quantum optimization, industry trends, and competitive positioning
- Convey customer requirements to internal product and development teams, advocating for client needs
- Communicate complex technical information clearly and effectively across multiple platforms and audiences
- Demonstrate a strong customer support mindset, meeting clients where they are and delivering candid, thoughtful guidance
- Expect 30%–50% travel to conferences, client meetings, training sessions, and sales events
Requirements
- Bachelor’s degree in Computer Science, Engineering, Mathematics, or a related STEM field; advanced degree a plus
- Must be fluent in German and English
- 5+ years combined experience in a technical customer-facing role (e.g. Sales Engineer, Technical Account Manager, Presales, Solution Integrator, Solution Architect, Customer Success) in enterprise software or comparable post-sales account management experience with clients in large research organizations
- 2+ years of hands-on Python programming experience in an enterprise environment
- Experience supporting clients in areas of logistics, manufacturing, pharma, fintech, and/or research and education is required
- Strong foundation in optimization, algorithms, or applied mathematics
- Experience with tools and platforms such as, GitHub, and REST APIs
- Familiarity with quantum computing techniques or operations research highly desired
- Proven ability to communicate technical content to both technical and non-technical stakeholders
- Project management experience is a plus, but not required
Benefits
- Competitive pay
- Company ownership
- Meaningful benefits
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
Python programmingoptimizationalgorithmsapplied mathematicsquantum computing techniquesREST APIsenterprise softwarepost-sales account managementtechnical presentationscustomer support
Soft skills
communicationcustomer support mindsetrelationship buildingadvocacyteam collaborationpresentation skillsproblem-solvingstakeholder engagementtechnical resourcefulnessguidance