IT Support Technician, English Speaker
D-ploy GmbH
full-time
Posted on:
Location Type: Office
Location: Tokyo • 🇯🇵 Japan
Visit company websiteJob Level
JuniorMid-Level
About the role
- Provide technical and troubleshooting assistance related to computer hardware and software, mobile devices and other tech tools and products
- First and second level technical support – calls/tickets/user interaction
- Provide prompt responses to IT related questions from end-users
- Reliable documentation of all end-user interactions in customer ticket system ‘Service Now’ (e.g., incidents, requests)
- Create, maintain, utilize knowledge articles
- Provide IT onboarding trainings to new starters
- Contribute to continuous improvement initiatives
Requirements
- Language skills: fluent English and Japanese, other languages are a plus
- 2+ years of experience in a similar role
- Strong problem solving/analytical abilities
- Excellent communication skills and customer orientation
- Attention to detail and ability to multi-task, handling multiple stakeholders
- Ability to prioritize and willingness to work self-sufficiently and well organized
- Team player and supportive personality
- Experience in regulated IT environments is a plus (e.g. GxP)
- All candidates must provide a Criminal record not older than 3 months
Benefits
- Broad range of activities, tasks, and projects
- Flexible working conditions
- Fishing for Friends program – our referral program
- Further development and professional advancement
- Friendly and international working environment
- Company-sponsored events
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
technical supporttroubleshootingdocumentationIT onboardingknowledge articlesproblem solvinganalytical abilities
Soft skills
communication skillscustomer orientationattention to detailmulti-taskingprioritizationself-sufficiencyorganizationteam playersupportive personality
Certifications
Criminal record check