IT Support Engineer
Safari Micro
AzureCloudDNSFirewallsServiceNow
Job Level
Mid-LevelSenior
Tech Stack
CloudDNSSMTP
About the role
- Take ownership of maintenance, development, and improvement of end-user systems
- Manage and maintain the Microsoft 365 environment, ensuring availability, stability, and optimal performance
- Troubleshoot incidents, identify root causes, and implement solutions to minimize service disruption
- Process license requests in line with the established approval workflow
- Monitor system health and prepare users for upcoming platform changes
- Perform routine monitoring and analysis including audit log reviews, system and storage usage reports, site growth tracking, and quota management for site collections
- Support and operate teleconferencing platforms, device management tools, email systems, and cloud-based shared directories
- Contribute to testing and validation of both on-premises and cloud-based product deployments
- Actively participate in O365 tenant administration activities
- Serve as a technical lead for assigned projects from initiation to completion
- Coordinate upgrade and patching processes where required
- Identify and recommend enhancements to end-user systems to improve performance, usability, and security
Requirements
- Strong communication skills with the ability to engage effectively at all levels of the organization
- Flexibility to travel when needed
- Bachelor’s degree in a relevant field
- At least 3 years of IT experience
- Experience working with Microsoft support to resolve escalated issues
- Current Microsoft 365 certifications (and commitment to keeping them up to date)
- Self-motivated, capable of managing multiple priorities, with strong teamwork and problem-solving abilities
- Availability for occasional out-of-hours emergency support for critical applications
- Proven experience in administering O365 and Active Directory
- Familiarity with SCCM and/or Intune is an advantage
- Basic understanding of networking concepts such as IP, DNS, and SMTP
- Willingness to provide a recent criminal record extract (not older than three months)
