Analyst

• Take ownership of maintenance, development, and improvement of end-user systems
• Manage and maintain the Microsoft 365 environment, ensuring availability, stability, and optimal performance
• Troubleshoot incidents, identify root causes, and implement solutions to minimize service disruption
• Process license requests in line with the established approval workflow
• Monitor system health and prepare users for upcoming platform changes
• Perform routine monitoring and analysis including audit log reviews, system and storage usage reports, site growth tracking, and quota management for site collections
• Support and operate teleconferencing platforms, device management tools, email systems, and cloud-based shared directories
• Contribute to testing and validation of both on-premises and cloud-based product deployments
• Actively participate in O365 tenant administration activities
• Serve as a technical lead for assigned projects from initiation to completion
• Coordinate upgrade and patching processes where required
• Identify and recommend enhancements to end-user systems to improve performance, usability, and security

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