Customer Support

• Monitor, control and support service delivery; ensure systems, methodologies and procedures are in place and followed
• Provide hands on technical support to internal users
• Manage departmental and business IT risks; identify, mitigate and recommend solutions to Head of IT
• Adhere to TIS & EUX global policies and procedures
• Coordinate business development activities such as identification and communication with client
• Ensure IT Service and Support aligns to the Business roadmap and client's strategy
• Execute and coordinate local projects at the site
• Act as escalation point for help/service desk and on-site 2nd level support
• Liaise with internal/external service lines and third-party vendors
• Assist with planning and forecasting for IT related items at the site
• Implement local application enhancements and provide local application support where required
• Provide IT feedback and ensure customer satisfaction while continuously improving services
• Execute or coordinate security and compliance remediation activities per IGM Guidelines where required
• Perform problem analysis and resolution; be available to handle issues and service outages
• Oversee local IT Support resources and manage business stakeholders
• Review and align IT budgetary numbers with local financial team for the site
• Participate and assist with global IT initiatives where required

Support Specialist, French, English

FSQR Customer Support Specialist

Client Relations Officer

Customer Support Specialist I

Customer Support Specialist

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