Account Executive – Medical Communications
Prime Global
Support Specialist, French, English
D-ploy GmbH
full-time
Posted on:
Origin: • 🇫🇷 France
Visit company websiteJob Level
Mid-LevelSenior
About the role
- Monitor, control and support service delivery; ensure systems, methodologies and procedures are in place and followed
- Provide hands on technical support to internal users
- Manage departmental and business IT risks; identify, mitigate and recommend solutions to Head of IT
- Adhere to TIS & EUX global policies and procedures
- Coordinate business development activities such as identification and communication with client
- Ensure IT Service and Support aligns to the Business roadmap and client's strategy
- Execute and coordinate local projects at the site
- Act as escalation point for help/service desk and on-site 2nd level support
- Liaise with internal/external service lines and third-party vendors
- Assist with planning and forecasting for IT related items at the site
- Implement local application enhancements and provide local application support where required
- Provide IT feedback and ensure customer satisfaction while continuously improving services
- Execute or coordinate security and compliance remediation activities per IGM Guidelines where required
- Perform problem analysis and resolution; be available to handle issues and service outages
- Oversee local IT Support resources and manage business stakeholders
- Review and align IT budgetary numbers with local financial team for the site
- Participate and assist with global IT initiatives where required
Requirements
- A strong understanding of Information Technology; trends, products and solutions
- Experience of maintaining high performing service support functions including IT Service Desk, Desktop Support and 2nd line technicians
- Knowledge of business development, especially spotting and developing business opportunities with the customer
- Customer focused with a passion and drive for customer satisfaction and delivering business values
- Excellent communication and negotiation skills with strong service orientation
- Willingness to travel when required
- Multitasking as well as ability to "think outside of the box"
- Fluent in English and native or near-native in French
- Candidates have to declare Criminal record extract not older than three months
