IT Support Technician, English, German
D-ploy GmbH
IT Onsite Technician, English, Russian
D-ploy GmbH
full-time
Posted on:
Origin: • 🇧🇾 Belarus
Visit company websiteJob Level
Mid-LevelSenior
About the role
- Provide technical and troubleshooting assistance related to computer hardware and software, mobile devices and other tech tools and products
- First and second level technical support – calls/tickets/user interaction
- Provide prompt responses to IT related questions from end-users
- Reliable documentation of all end-user interactions in customer ticket system ‘Service Now’ (e.g., incidents, requests)
- Create, maintain, utilize knowledge articles
- Provide IT onboarding trainings to new starters
- Contribute to continuous improvement initiatives
Requirements
- Language skills: fluent English and fluent Russian, other languages are a plus
- 5+ years of experience in a similar role
- Strong problem solving/analytical abilities
- Excellent communication skills and customer orientation
- Attention to detail and ability to multi-task, handling multiple stakeholders
- Ability to prioritize and willingness to work self-sufficiently and well organized
- Team player and supportive personality
- Experience in regulated IT environments is a plus (e.g. GxP)
- All candidates must provide a Criminal record not older than 3 months
