Inside Sales Support
DöhlerGroup
full-time
Posted on:
Location Type: Office
Location: Hydra • 🇩🇿 Algeria
Visit company websiteJob Level
Mid-LevelSenior
About the role
- Processing samples on time, taking into account throughput and delivery times, optimizing the number of samples and costs in collaboration with the Sales team.
- Preparing quotations, contracts and price agreements quickly in collaboration with Pricing and based on agreed minimum order quantities, bulk prices, additional packaging charges, payment and delivery terms, etc.
- Documenting efficient and effective processes in the company’s internal IT systems.
- Continuously maintaining and updating customer master data.
- Regularly monitoring visit reports, opportunities, contracts, prices, order quantities, batch sizes, delivery packaging, payment and delivery terms, payment receipts and complaints, and preparing corresponding customer-specific analyses.
- Organizing and supporting internal and external customer visits in coordination with the relevant divisions.
- Following up on customer complaints in collaboration with Notification Management and in consultation with the Sales and Quality teams; communicating appropriately with customers and implementing corrective measures (e.g. credit notes) in agreement with the line manager and Sales.
- Supporting sales and customers throughout the Lead-to-Order process, including opportunity management and Requests for Information (RFI).
- Performing administrative tasks to support Account Managers, including forecast entry and updates.
- Proactively managing overdue accounts to support cash flow, including overdue payments and dispute cases.
Requirements
- Bachelor's degree in a relevant discipline
- 3–5 years of experience in sales support or customer service, preferably in the Food & Beverage industry
- Strong interpersonal, organizational, verbal and written communication skills
- Fluent in English and French
- Strong customer orientation and solution-driven mindset
- Dynamic, energetic business attitude
- Proficient with Microsoft Word, PowerPoint and Excel
- Team player with strong customer focus
- Problem-solving and analytical thinking skills
- This position is only available to Algerian nationals or holders of a valid work permit for Algeria.
Benefits
- Friendly and informal working atmosphere
- Family-owned company
- Flat hierarchies
- Short communication channels
- Supportive colleagues
- Integral part of business success
- Opportunity to take on responsibilities
- Access to state-of-the-art technologies
- Opportunities for further development through internal and external training programs
- Equal opportunities for all
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
sales supportcustomer serviceopportunity managementadministrative tasksforecast entrycustomer-specific analysesprocess documentationcomplaint resolutioncontract preparationquotation preparation
Soft skills
interpersonal skillsorganizational skillsverbal communicationwritten communicationcustomer orientationsolution-driven mindsetdynamic attitudeteam playerproblem-solving skillsanalytical thinking
Certifications
Bachelor's degree