Service Dispatcher – Deployment Planner / Service Coordinator – Technical Customer Service

D+H Mechatronic AG

Service Disponent coordinating service and assembly operations for technical support at D+H Gruppe. Ensuring efficient and timely service delivery through structured planning and communication.

Posted 7/21/2026full-timeRemote • 🇩🇪 GermanyJuniorMid-Level💰 €35,000 - €41,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in service coordination, scheduling, and dispatching, with a strong focus on customer service and efficient operations. Proficient in ERP systems and MS Office, ensuring accurate order management and documentation.

Highest-signal resume keywords

Service CoordinationDispatching ExperienceERP System ProficiencyOrganizational SkillsCustomer Service Orientation

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Service CoordinationDispatchingSchedulingRoute PlanningOrder EntryMaster Data Maintenance

Soft Skills

Organizational SkillsCommunication SkillsService OrientationCollaboration

Tools & Technologies

ERP SystemsMS OfficeSAPDispatching Software

Certifications & Qualifications

Commercial TrainingVocational Training

Industry Keywords

Technical ServiceCustomer ServiceInstallation DocumentationService Operations

Tech Stack

Tools & technologies

ERP

About the role

Key responsibilities & impact

Independent planning and coordination of service and installation assignments
Scheduling and deployment planning of our service technicians, taking into account appointments, qualifications and available resources
Coordination with customers, technicians and internal specialist departments
Creation and maintenance of service orders and master data in the ERP system
Handling customer inquiries and managing the central service inbox
Organizing and preparing installation documentation and supporting documentation, reporting and invoice preparation
Ensuring efficient, economical and timely service operations

Requirements

What you’ll need

Successfully completed commercial/vocational training (e.g., Industrial Clerk, Office Management Clerk, Freight Forwarding and Logistics Services Clerk) or a comparable qualification
At least two years of professional experience in dispatching, scheduling, route planning or service coordination — ideally in technical service or customer service
Experience in dispatching service technicians or installers is an advantage
Confident use of ERP systems (particularly order entry and master data maintenance) and MS Office (Outlook & Excel)
Knowledge of SAP or dispatching/assignment software is desirable
Strong organizational skills, a structured working style and the ability to set priorities even under high workload
Excellent communication skills, service orientation and enjoyment of collaborating with diverse stakeholders

Benefits

Comp & perks

Flexibility: flexible flextime framework and mobile working (home office option)
Holiday and Christmas bonuses plus 30 days of annual leave
Attractive employer subsidies for the Deutschlandticket (public transport pass) and the option for company bike leasing including an employer subsidy for private use
Exclusive discounts with well-known brands and partners through Corporate Benefits, as well as attractive contributions to company pension plans
Structured onboarding with thorough product training and individual career opportunities through internal development programs and further training
A collegial working atmosphere in a motivated team, regular employee events and the security of a successful, family-run company on a growth trajectory