Service Implementation Manager

Cyted Health

Service Implementation Manager ensuring implementation of healthcare services within NHS trusts. Collaborating with clinical and operational teams to achieve reliable service delivery and capacity management.

Posted 4/28/2026full-time🇬🇧 United KingdomMid-LevelSenior💰 £50,000 - £70,000 per yearWebsite

About the role

Key responsibilities & impact

Ensure clinic capacity, resilience, and continuity
Work directly with NHS trusts to secure sufficient clinic capacity to support reliable and predictable service delivery.
Support trusts in developing sustainable staffing models, ensuring adequate administrative and nursing coverage to mitigate operational risk.
Provide hands-on support with day-to-day service management during implementation, maintaining service continuity until the service is fully embedded and stable.
Identify early operational risks and intervene proactively to prevent disruption to clinics and patient flow.
Manage effective handovers between Sales, Clinical, and Operations teams to ensure a clear and efficient transition from commercial interest to live service.
Design and embed repeatable implementation processes that enable consistent rollout across multiple sites.
Coordinate resources across departments to prevent duplication of effort, missed dependencies, or delays.
Act as a central point of accountability for implementation progress, escalating risks and resolving blockers quickly.
Work with clinical and operational stakeholders to update, standardise, and modernise pathways and referral routes.
Ensure pathways are clearly defined, clinically credible, operationally workable and replicable across different trust contexts.
Support alignment between clinical intent, operational delivery, and commercial commitments.

Requirements

What you’ll need

Proven experience implementing healthcare services within the NHS, ideally across multiple trusts or sites.
A strong background in service operations, transformation, or implementation roles within healthcare, medtech, or life sciences.
Demonstrable experience developing and securing approval for NHS business cases or equivalent commercial proposals.
Experience working cross-functionally with clinical, commercial, and operational teams.
Understanding of NHS commissioning, trust governance, and decision-making processes.
Strong operational capability with the ability to diagnose and resolve service delivery risks quickly.
Deep understanding of NHS clinical pathways and how operational constraints affect delivery.
Ability to manage complex stakeholder environments, including senior clinical and managerial audiences.
Strong planning and coordination skills, with the ability to create repeatable, scalable processes.
A clear and confident communication style able to challenge constructively and drive decisions.
Highly accountability when owning outcomes end to end.
A pragmatic and delivery focused mindset with a bias toward action over analysis.
Credibility with clinicians and operational leaders, able to influence without authority.
Resilience under pressure, able to manage competing priorities and ambiguity.

Benefits

Comp & perks

25 days’ holiday + public holidays with the ability to purchase up to 5 additional days
Matched pension contributions up to 7%
Company paid private health insurance with access to wellbeing and fitness discounts, including dental, optical and audiological cover
Paid 4 week sabbatical after 4 years of service
Company paid income protection of 75% base salary following a 13 week deferred period
Regular team socials, Winter & Summer parties, and an annual Team Day
Company paid life insurance of 4x basic salary
Electric Vehicle Scheme through salary sacrifice

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Hard Skills & Tools

service operationstransformationimplementationNHS business casesNHS commissioningtrust governanceNHS clinical pathwaysstakeholder managementplanningprocess design

Soft Skills

communicationaccountabilityresiliencecoordinationinfluenceproblem-solvingcollaborationadaptabilitydecision-makingproactive intervention