Cyted Health

Business Development Rep

• Forge powerful relationships with Health Boards, ICBs, NHS Trusts, Cancer Alliances, and CDCs.
• Deeply understand their strategic priorities and operational bottlenecks to position our technology as the essential solution for transforming endoscopy unit efficiency and dramatically reducing patient waiting lists.
• Partner with customers to navigate funding pathways and collaboratively develop compelling, data-driven business cases that secure investment for our solutions.
• Drive commercial agreements to a close and ensure a frictionless handover and onboarding experience, working in lockstep with the Customer Success team.
• Proactively identify and coordinate efforts with Customer Success to resolve any implementation or adoption challenges, maximising value and ensuring our existing customers achieve their targeted outcomes.
• Identify and capitalise on opportunities to expand service reach across secondary care.
• Collaborate with ICBs and CDCs to establish innovative, community-based clinics, increasing patient access and driving significant market penetration.

Business Development Manager

Customer Support

• Build Cyted’s customer service function end-to-end, designing customer-focused, regulatory-aware frameworks, processes, and tools to support healthcare providers.
• Own delivery of high-value clinical clients, ensuring adoption, renewals, and growth through responsive, problem-solving account ownership and scalable best practices.
• Set clear goals, service measures, and reporting methods to monitor customer health and performance.
• Lead collaborative, cross-functional partnerships with product, support, operations, and commercial teams to ensure seamless delivery and rapid issue resolution.
• Establish and oversee all customer operational workflows and account administration, ensuring accuracy, consistency, and regulatory compliance.
• Track and analyse customer performance data to identify adoption trends, usage gaps, and opportunities for improvement.
• Create the groundwork for future team growth by defining smooth and scalable structure, capabilities, and onboarding processes.
• Maintain end-to-end accountability for customer satisfaction, retention, and operational efficiency as the function scales in a resilient healthcare environment.
• Proactively monitor account health through regular check-ins, usage analysis, and performance reviews - identifying risks early and taking corrective action.
• Act as the primary point of contact for healthcare customers, leading end-to-end service with minimal oversight and high ownership.
• Build and maintain relationship-driven, trusted partnerships with clinicians, administrators, and operational teams to drive satisfaction, retention, and growth.

Business Development Manager

Customer Service Manager – Diagnostics