Cyted Health

Customer Success Manager

• Build Cyted’s customer success function end-to-end, designing customer-focused, regulatory-aware frameworks, processes, and tools to support healthcare providers using medical device and diagnostics solutions.
• Own delivery of high-value clients, ensuring adoption, renewals, and growth through responsive, problem-solving account ownership and scalable best practices.
• Set clear goals, success measures, and reporting methods to monitor customer health and performance.
• Lead collaborative, cross-functional partnerships with product, support, operations, and commercial teams to ensure seamless delivery and rapid issue resolution.
• Establish and oversee all customer operational workflows and account administration, ensuring accuracy, consistency, and regulatory compliance.
• Track and analyse customer performance data to identify adoption trends, usage gaps, and opportunities for improvement or expansion.
• Create the groundwork for future team growth by defining smooth and scalable structure, capabilities, and onboarding processes.
• Maintain end-to-end accountability for customer satisfaction, retention, and operational efficiency as the function scales in a resilient healthcare environment.
• Proactively monitor account health through regular check-ins, usage analysis, and performance reviews - proactively identifying risks early and taking corrective action.
• Act as the primary point of contact for healthcare customers, leading end-to-end success with minimal oversight and high ownership.
• Build and maintain relationship-driven, trusted partnerships with clinicians, administrators, and operational teams to drive satisfaction, retention, and growth.
• Represent the voice of the customer internally, ensuring feedback informs product improvements, operational processes, and strategic planning.
• Maintain clear, transparent, and responsive communication with customers throughout issue triage, progress, and resolution.

Customer Success Manager – Diagnostics