Solutions Engineer

CYPHER Learning

Solutions Engineer driving technical evaluations and customer integrations. Supporting SaaS solutions and ensuring alignment with client needs in a remote-first environment.

Posted 5/27/2026full-timeRemote • Texas • 🇺🇸 United StatesMid-LevelSeniorWebsite

Tech Stack

Tools & technologies

AzureJavaScript

About the role

Key responsibilities & impact

Serve as the technical lead for mid-market and enterprise evaluations, driving solution alignment and successful technical outcomes throughout the sales process.
Lead technical discovery sessions to understand customer workflows, business requirements, integration needs, and operational constraints.
Advise customers on LTI (1.3/Advantage), SSO (SAML/OAuth/Azure Entra ID), APIs, and third-party integrations within complex enterprise environments.
Partner directly with IT, security, and operational stakeholders to design scalable solutions aligned to customer goals and technical requirements.
Troubleshoot technical blockers across evaluation and implementation phases, coordinating closely with Product and Engineering to drive resolution.
Guide customers through organizational configuration, reporting structures, and platform setup to support successful adoption and long-term scalability.
Support technical discussions related to APIs, data flows, reporting, interoperability standards, and external system connectivity.
Lead technical responses for RFPs, RFIs, and security reviews, ensuring clear, accurate, and strategically positioned responses.
Clearly communicate technical risks, dependencies, tradeoffs, and recommended next steps to both technical and non-technical stakeholders.
Articulate CYPHER’s security and compliance posture, including GDPR, SOC 2, encryption standards, and enterprise security practices.
Develop reusable technical assets, solution documentation, and architectural diagrams to improve scalability and efficiency across the sales cycle.
Stay current on AI, automation, and agentic learning trends, helping customers understand practical applications for workforce enablement and learning transformation.
Perform other related duties as assigned.

Requirements

What you’ll need

Bachelor’s degree in Computer Science, Engineering, Information Technology, or a related technical field — or equivalent practical experience — required.
5–8+ years of experience in a customer-facing technical role within a B2B SaaS environment, such as Solutions Engineer, Sales Engineer, or Technical Consultant.
Strong experience supporting enterprise customers through technical evaluations, integrations, implementation discussions, and solution design.
Hands-on experience with SSO technologies and identity frameworks, including SAML, OAuth 2.0, Azure Entra ID, Okta, and Google Workspace integrations.
Working knowledge of LTI (1.1, 1.3, Advantage), SCORM, xAPI, cmi5, or other interoperability standards within learning or enterprise platforms.
Strong understanding of REST APIs, webhooks, and system integrations, with the ability to troubleshoot technical issues and navigate sample code in JavaScript, HTML, and CSS.
Experience supporting technical RFPs, security reviews, and customer discussions related to APIs, integrations, and enterprise architecture.
Familiarity with generative AI, LLM workflows, prompting, or AI-enabled product experiences within a SaaS or enterprise technology environment.
Ability to communicate complex technical concepts clearly and effectively to both technical and non-technical audiences, including VP and executive stakeholders.
Strong problem-solving and organizational skills, with the ability to manage multiple technical workstreams and navigate ambiguity in a fast-moving environment.
Confident presenter and communicator who can lead customer-facing technical discussions, product demonstrations, and solution walkthroughs.

Benefits

Comp & perks

Health insurance
401(k) matching
Paid time off
Flexible work hours
Professional development opportunities

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

SSOSAMLOAuth 2.0Azure Entra IDLTIREST APIsJavaScriptHTMLCSSSCORM

Soft Skills

problem-solvingorganizational skillscommunicationpresentation skillscustomer-facingtechnical discussionssolution designnavigating ambiguitycollaborationleadership