Customer Success Manager

CYPHER Learning

Customer Success Manager ensuring measurable business impact and learning outcomes through CYPHER Learning’s platform. Building strong customer relationships and supporting upsell and account growth in a globally distributed team.

Posted 5/12/2026full-timeRemote • Texas • 🇺🇸 United StatesMid-LevelSeniorWebsite

About the role

Key responsibilities & impact

Serve as a trusted advisor to customer stakeholders, guiding learning, adoption, and workforce enablement strategies that drive measurable business outcomes
Drive customer onboarding and implementation, ensuring a smooth transition from sale to activation and early value realization
Monitor customer engagement and usage trends, proactively identifying and addressing adoption risks
Build strong customer relationships to uncover expansion opportunities and support upsell and account growth
Own renewal readiness by maintaining high satisfaction, resolving issues quickly, and reinforcing ongoing value
Develop and execute customer success plans that align to business goals, milestones, and measurable outcomes
Lead periodic business reviews to assess performance, align on priorities, and identify opportunities for optimization and growth
Partner cross-functionally with Sales, Product, and Support to ensure a seamless customer experience and relay actionable feedback
Establish multi-threaded relationships across customer organizations, from end users to executive stakeholders
Develop deep expertise in CYPHER Learning’s platform and learning workflows to guide customers on best practices, enablement strategies, adoption, and long term value realization

Requirements

What you’ll need

5–10 years of experience in Customer Success, Account Management, or a client-facing role
Experience in LMS, learning technologies, training enablement or skills development solutions
Experience engaging with Learning & Development, HR, Enablement, or Training stakeholders within customer organizations
Bachelor's degree in Business, Technology, Education, or a related field is preferred
Proven ability to manage a portfolio of accounts, balancing personalized engagement with a data-driven, scalable approach
Strong communication and presentation skills, with experience leading customer discussions and engaging stakeholders across multiple levels, including executive audiences
Strategic thinking and problem-solving skills, with the ability to navigate ambiguity and drive outcomes in a fast-paced environment

Benefits

Comp & perks

Competitive compensation package
Professional development opportunities
Supportive work culture

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

Customer SuccessAccount ManagementLMSlearning technologiestraining enablementskills development solutionsdata-driven approachportfolio managementbusiness reviewscustomer success plans

Soft Skills

communication skillspresentation skillsstrategic thinkingproblem-solvingrelationship buildingstakeholder engagementadaptabilitycustomer advocacycross-functional collaborationcustomer onboarding